Chick-fil-A — Restaurant in Athens-Clarke County Unified Government

I have a variety of problems with this Chick-fil-A location and I don’t think this restaurant meets the Chick-fil-A standard. Morning shift/breakfast menu is incomplete and does not include breakfast burritos or the spicy chicken biscuit. (Fan favorites!) There is no mobile ordering available or point collection. (Its 2023, don’t make being inside of a school the excuse for not having these services… we pay the same prices) Night Shift front of house staff member is rude (i’m not the first in the reviews to have said this) Night Shift sandwich assembler needs training. Chicken sandwiches are filled with grease soaking the bread and pickles because the fryer did not let the fried chicken sit long enough after getting fried. Limited menu after 5 PM is unacceptable when the location closes at 8 PM. My most recent order, I received a chicken sandwich patty the size of a chicken biscuit fillet. The sandwich cost $5.25 and I think this is very unethical for whoever prepared the sandwich to serve that.

I was a shift manager at various fast food restaurants for two years and this is unacceptable. Giving a lower quality Chick-fil-a franchise to students because it’s easier to get away with is unacceptable.

I suggest the operator survey students about their complaints and send a secret shopper to observe the...

This is the worst CFA I have ever been too. I used to work at one. No one there was meeting any CFA standards. No one smiled or was very welcoming when my mom and I walked up. I asked for a small ice cream and it looked horrible. There was hardly anything on it and the cone was stale. If I tried to serve that cone when I worked at CFA my manager would told me to throw it away and try again. My mom just ordered a drink and they shoved the lid and straw into the cup which is completely against CFA rules. Overall displeased with this CFA experience and hope to see some improvement from the company that is supposed to be number one in...

Their pricing for chicken sandwiches and breakfast menu has escalated some, and the menu choices are fairly stale. One good thing they normally do well, is their customer service. And they're closed on Sundays, which is very rare in our secular society. Recommend some new food product introductions, spice up the menu, bring back the egg, sausage & gravy, breakfast platter for another choice besides a chicken biscuit or chicken minis, add back lemon iced box pies, and maybe coleslaw as well. Peach and mint chocolate flavored milkshakes should be made a more permanent staple, but lower prices on both, by at least 15 %, to make...