Wendy's — Restaurant in Athens-Clarke County Unified Government

So I pass by 20 other businesses I expect customer service to start at the drive through window if I come through to it. The white girl with the 706 tattoo on her face was not friendly at all and got my order wrong. I asked for a nu.ber 2 combo. Sausage egg AND cheese, breakfast fries and a drink. I said good morning because I understand that customer service starts with the first words you say to someone. She was cold and unreceptive. Fine. She was cold even when she handed my food to me. I ha e been in customer service since 1987 with my first job at Winn Dixie on LEXINGTON RD. In Athens GA. So I have eaten at this establishment many times. The BK next door that just closed was infamous for bad service and now they have. Losed down. I made it home to find my food wasn't how I ordered it. Came back and had to cone inside. The first girl on the counter was not nice and didn't even say hello. I had to explain to her my issue. She called the manager Jen up to the counter and she didn't even say good morning. Why be in customer service if you don't want to give good customer service? They acted like what went wrong was my fault. I got my new sandwich and twenty minutes later, I finally get to sit down and eat a cold sandwich , watered down drink and gard fries. My breakfast is ruined and they made me feel like they did not even care. Thanks Wendy's for nothing. It was my first time in a long time eating there and I most likely won't come back. They need to train better employees to perform. Customer service or at lead by example. I take offense to bad customer service and feel like they should ha e done a better job. People get things wrong in life, but I'll never forget how they made...

I pulled in the Drive-Thru at 11:06 and there were three cars in front of me, one had already ordered and was waiting at the window. There was one car behind me. What should have been a 10-12 minute trip took double that. 11 cars behind me when I made it to the window to pick up my mobile order for a baked potato and chili cheese fries. I know this because I had to pull back around and get back in line only to cheat and hop in front of someone that was waiting to place their order. Had I not done this I would have still been waiting for my order for sure at the time of this writing. I requested some hot chili sauce, the cashier didn't acknowledge me but grabbed some and put it in the bag as she handed it to me silently. I thanked her and again, no response. My mistake for pulling out the way to let the drive thru proceed without first checking my order. No chili cheese fries in the bag. 10 minutes later I get to the window and she again doesn't even acknowledge me when I tell her I'm missing my chili cheese fries. She turned around and asked, "where those chili cheese fries?" She then handed them to me without a word. Not, "I'm sorry you had to sit here twice and wait an unreasonable amount of time for your mobile order." --- Which would have been a Managers typical response as she was clearly some type of shift leader at the least from her uniform and demeanor towards the other employees. Not even a, "Have a good night, thanks for choosing Wendy's," not a word. Terrible "service!" Cap things off with the fact that everything was cold. The cheese on my fries never melted and it was in the container in the bag for 15+ minutes. What looks melted is the cheese...

Hit or Miss, But When It’s Good, It’s Great

I’ve been to the Wendy’s in East Athens quite a few times, and overall, I like Wendy’s as a brand, so I don’t want to be too harsh. But this particular location is definitely inconsistent—sometimes it’s fantastic, and other times it’s just a mess.

The food quality varies. Most of the time, the burgers are fresh and taste great, but the fries are a gamble—sometimes hot and crispy, other times cold and stale. It really depends on when you go and how busy they are.

The service is also unpredictable. It seems like they have a high turnover rate, so every visit feels like a roll of the dice. Some employees are friendly and on point, while others seem frustrated, rushed, or just plain uninterested. There have been times when my order was taken quickly and correctly, and the food came out hot and fresh—those experiences were great. But other times, I’ve dealt with long waits, missing items, and employees who seem checked out.

At the end of the day, it’s fast food, so I don’t expect perfection. When they’re on their game, this location can be one of the better Wendy’s around, but the inconsistency makes it hard to fully recommend. If you catch them on a good day, you’ll leave happy—but if you hit them on a bad day, you’ll probably wish you went...