Siam Thai — Restaurant in Athens

I LOVE the food! It is the best Thai food in Athens. I go at least twice a month. The most recent time was last Saturday. My boyfriend got pad Thai, (which he loves!) and I got sesame chicken with white rice. We got it to go. I was missing my white rice and my boyfriends meal was missing his peanuts and lime. (Which according to him is a staple in Thai food because of the spice) this was frustrating because in August I ordered war su gai and my sauce was not given to me. I appreciate it they comped the order and I was able to get the correct thing. However I did not get the sauce and couldn’t eat my lunch that day. I called immediately on Saturday to tell them and they said we could come pick up the items. Well being that we were already home, I didn’t want to leave again. They said they would have the GM call me. Well no one called, so I called back and Wednesday and an employee said yes I see the note right here, they must not be here because of the holiday. Well I called again today, the general manager Rashi, (spelling) was extremely argumentative. And had said they would not comp anything that they see where they messed up previously but she wouldn’t do anything. She offered 10% off the next order and at the end of the conversation offered a $5 gift card on a $30 order. However I couldn’t use both I had to chose one to use. I kid you not when I had to talk her for seven minutes on the phone. She said she was the owners wife. I’m sorry, but that to me is awful customer service. Especially because I go there so often. They have lost a...

Really wish I could give this place zero stars. I used to like it under previous ownership but I have had consistently awful service and food every time I have tried giving this place another chance for the past year or so. Upon ordering items like the massaman curry, there was a golfball sized hunk of undissolved curry paste in the middle of the dish, almost no seasoning, and the potatoes taste like they were scraps of home fries from the diner next door just thrown into the soup. The server, Grace, was rude, seated us at a soaking wet table (about a quarter cup of water spilled across the table she "just wiped down"), and openly lied about the horrible rancid food. Upon pointing out the giant hunk of hardened paste that resembled a gob of chewing tobacco in my ultra runny, watered down, soup-like curry, she had the gall to try to tell me that it's ginger. She later confirmed that it was curry paste. Even though it's a tiny thing to add on here, I also want to point out that the curry said it contained white onions and was instead full of red onion. Very tiny and insignificant thing that I wouldn't generally even notice but because of how awful everything else was, it just felt like a little bow on top of the absolute garbage heap of an experience. Ultimately 0/10 experience; would not recommend, even to someone I...

I had a terrible experience at this restaurant and unfortunately was unable to even try the food. I called ahead to see what time they served lunch til. I spoke to a foreign lady and had to repeat myself 3 times before she understood me and said 4pm. I went there only to receive the dinner menu and when I asked about the lunch menu they said they do not do the lunch menu on the weekends. I explained that I drove 30 minutes to get there and was told on the phone prior that they served lunch till 4pm and asked if I could receive the lunch prices. They told me they were sorry that they messed up but they would not give me the lunch prices. I myself work in the food industry and have for years and know that the customer is generally right, especially in a case like this. The restaurant should have given me the lunch prices because it was their fault that their employee messed up and told me the wrong information. It's a shame I will never give this restaurant a try because of the way management poorly handled a situation that was clearly their fault. I would not recommend this...