Super Frosty City-Wide Distributors — Restaurant in Atlanta

Order went unfulfilled for several months. Followed up multiple times via site and email and was assured my order was going to be fulfilled soon. After almost 3 months they replied that the product I ordered is no longer available by the manufacturer. I requested a refund and after a month and another few follow-ups, was told that they have a shipping material/supply chain shortage and it's causing a delay in processing my refund. I had to petition PayPal for the refund.

This may just have been an isolated event, but some proactive measure identifying that the product I ordered isn't available and actually issuing the refund should have occured.

EDIT: In response to the owners reply below, they did not notify me several times of the discrepancy. They informed me of the issue once, several months after they were aware of it and only in response to my inquiry. This was a process failure - I feel that being more proactive on it would have...

I purchased a character ice cream that was shipped a little later due to a website malfunction ! After they fixed the issue my product was received in good quality and with the best customer service ! I was sent a email explaining the issue and an apology with a discount code for free in store purchase! as I was checking out with my code I was given the 48 dollar character ice cream for free and I only had to pay the 8 dollar shipping fee. I was fine with that paying that , but coMe to find out I get another email stating they corrected my order and I did not have to pay for shipping either ! They went above and beyond for me and I think that speaks tremendously about this company because now a days that’s very...

The website seemed legitimate, and I ordered some ice cream bars (at an absurdly high price). After 6 weeks I asked for a refund, and somebody named Adolf emailed that I was banned from ordering and said I was a "b----h" (no joke). They also called to continue the insults over the phone (which I recorded for future entertainment purposes). Interesting business practices.

As humorous as the situation was, I feel very unfortunate that these people now have my personal information.

Response to business reply: If I was a "fraudulent scammer" then why not ask Google to remove my review? You can't, because I have the emails and credit card statements to...