Atlantic Bagel Co. — Restaurant in Atlantic Highlands

I feel like it's necessary that l do this review about my hometown bagel spot. I have been coming here since I was a kid and have always enjoyed their bagels and sandwiches. Although they do still have great bagels and food, the service has plummeted down hill over the last several years. It went from sometimes being hit or miss with getting something about your order wrong, to now usually always getting your order wrong, waiting there forever to pick up food and hearing the chaos of the workers yell about what's going wrong. I along with most people seem to do door dash pickup these days at Atlantic bagel because I would assume the thought is, it's written down for them thus hard to screw up and it will be ready when you go pick it up. Well the last two times I have done DoorDash pickup there, neither of these were the case. I still waited over ten minutes on a simple bagel sandwich order that I placed over 25 mins ago and there still wasn't things on the sandwhich, that I had paid for! It's like they're not even trying anymore and it's definitely not just me, I see it and hear it with other customers in there. It's just a shame to see such a staple of a place that has good food just continue to provide this bad of service to its loyal customers. Also the cleanliness and overall appearance of the place is just filthy and old. I know that most bagel places aren’t known for their updated appearance or cleanliness but for a town like Atlantic highlands that is very up and coming and new age, they really need to consider giving it a makeover. If you're thinking of going to Atlantic bagel, make sure you don't have to be anywhere anytime soon and you sit down and eat it in there so you can make sure everything you...

I've been going now for years and always had great bagels and subs but lately the service has been poor. I visited twice this week and brought new customers with me to brag about this place and we left extremely disappointed. The place was empty and it took us 20 minutes to lease because they messed up 1 order. 2 sesame seed Bagels, one plain one toasted 20 minutes. My other friend ordered a chef salad, got on the boat and no fork in the bag. I want again this morning and was being served by a new lady who took forever to make for everything bagels with scallion cream cheese. Was charged $3.05 per bagel because it was considered a specialty cream cheese but when I open the back to eat the bagels there was a barely any cream cheese. I don't mind paying premium for a great product but if the new employees aren't trained properly on a how much cream cheese to put inside of a bagel then why bother. I expected to be loaded for $3.05 a bagel. Don't the boss read this and make some serious changes because these new people are ruining his business. Hopefully my next stop in will...

Had ordered some bagels over the phone. Had to repeat the order a few times to which the lady taking my order became rude and frustrated. I apologize for wanting my orders to be correct. When I arrived to pick up the orders I recognized the voice as to the lady with darker hair behind the counter being the one whom I had given my order to over the phone . Snapping at another employee saying "it's over there!" (Referring to my bagged order)-which come to have found out was missing some items.. To that employee with the darker hair - Kindness is FREE. If you are not happy for whatever reason do not take it out on the customers rather learn to leave any personal negativity at the door. It's ashame because the food...