Round Table Pizza — Restaurant in Atwater

Im not one to ever write reviews, so you know my frustration level is very high. I've tried repeatedly to stay a returning customer of Atwater Round Table. No longer will I make that mistake! I've always had horrible customer service/screwed up orders at this place since it opened. I waited about 18 months to return hoping for better service. Tonight, I ordered a large speciality pizza with 2 sides of ranch. The man who took my order over the phone repeated back my order to me and said my pizza would arrive in 20-25 mins. ONE HOUR later, the pizza shows up without the ranch. The delivery driver was rude when I inquired about the ranch. And I gave him a nice tip! He refused to call the store for me, so I said I would call, the staff told me I wasn't charged for the ranch so I would get complimentary ranch with my next order. However, there will not be a next order! They have never gotten my order correct. Something as simple as ranch they can't get right. Not to mention the awful customer service. You might have better luck dining in, but their delivery is terrible. AFTER READING OTHER REVIEWS, THIS PLACE HAS A REPUTATION FOR HORRIBLE CUSTOMER SERVICE. AND THE RESPONSE FROM THE OWNER IS SORRY, BUT DOESN'T OFFER TO MAKE IT RIGHT. GO...

I've recommended this place before and need to update that recommendation. It's still clean and pleasantly staffed, but Round Table corporate changes recently have made it less attractive. They have reduced the pizza menu so there aren't as many premium combinations, like the Triple Play Pepperoni. Now only a regular pepperoni is available, but of course you can order extra pepperoni if that's how you want it. Still the variety of pizzas have been reduced. And today when I went to order my usual extra large with pan crust I was told that it wasn't carried anymore in that size, large being the biggest size you can order with thick crust. And the prices have increased as well but I don't notice the toppings being anymore generous. In fact I'd say they were pretty light in today's purchase. That could be due to lots of things, employee oversight, that location trying to increase profits, etc. But on the whole I've been disappointed recently with how sparse the toppings have been. And I order around three times or more monthly. For a pizza place that brags of being the last honest pizza, it strikes me as not too...

Do not expect your pizza to be delivered anywhere near the time quoted. Jan.18th ordered a simple pepperoni pizza online at 5pm to be delivered at 7pm, did not show up until 7:30pm. Tonight i tried again and ordered a pizza online at 6:30pm, was quoted delivery at 7:15pm. Called the store at 7:39pm asking where my order was and was told by a male employee they were shorthanded and she is very busy making deliveries, she will get there soon. Had to call the store back again at 8:21 again asking where my order was and a female employee knew what address i was calling about without even mentioning it. She apologized and asked if they can make a fresh pizza and get it to my door in 20min. I asked if it was going to take another hour wait to get it and she again said it would be at my door in 20min. I said ok. 8:41pm passed and i had to call the store again and said since i still don't have my order, just cancel it, thanked them and hung up. At 9:07pm driver rang the doorbell trying to deliver the order that was now almost 2hrs late !...