Chicken Express — Restaurant in Aubrey

I'm not a huge fan of Chicken Express in general, but today was just the worst possible experience. I pulled up to the drive thru with a van in front of me, they were taking forever(maybe 10min) to order and had already been sitting there when I pulled up. I placed my 2 orders pretty quickly with the girl and she seems a bit confused but got the order correct. Then I pull up to the window behind only the van and proceed to sit there for 25-30 mimutes, then the van just decides to drive off without their order(im assuming because we sat here so long). I then finally get up to the window, pay for my orders and sit here another 5-10 minutes because my orders weren't ready... then I get my order and start to drive away without check and realize I have no mac and cheese that I ordered😡! I pulled into a parking space and went inside, then waited at the counter until someone finally noticed that I was standing there. He was also working drive thru and when he asked her where my Mac and cheese was she pointed it out in the back, knowing that she didn't give it to me. He apologized but this whole experience was ridiculous! Then I got out to my car and opened my lunch and rhe mac & cheese taste disgusting... almost like corn nuggets or like they boiled the noodles on corn water. This meal was far to expensive($14) for such poor quality and disgusting taste! Honestly I would give 0...

This Chicken Express location needs to be close. Needs new management, manager, and knowledgeable employees. I arrived at this location today, ordering the food at the drive-thru. After placing an order, nothing was stated about a waiting period on receiving the order. I pulled up towards the window where one car was ahead of me. The employee was holding a conversation with the driver, no big deal. 5 minutes or so pass, and the drivers order comes out. The employee continues conversation with the driver for another min or so, then drives off. I pull up to the window, at which time the employee states it will take 20 mins for my order to be completed, and would i wait. At this point, I was hot. To think from the time I ordered and waited, I should wait no longer than 10 mins or 15 at the most for chicken to be ready. I said no and drove off. There is no way this establishment should remain open. The value it brings to this community is absurd. From over cooked to unqualified employees (minors running a franchise). I give the respect for doing what they can but there need to be better food and service in this area. I will be taking my business else where till there is a new establishment in...

Horrible experience. They told me I couldn’t eat inside the building because they had to start cleaning the last hour they were open. Never mind I was inside the building ordering my food. Then they said they couldn’t get their credit card machine to work and asked if I had cash. I only had a 100 on me and they said they could t take it. So basically I was told I had to wait (inside the entire time) while we kept trying to make the card machine work. 3-4 attempts and it finally went through. I’m sorry but every time I eat here it’s just a bad experience. I will not return. The previous time my chicken was cold and another time my dinner roll was hard because the yeast didn’t allow it to rise. Why would they serve me a roll that was tiny and hard like that? Popeyes is a little further down the road but from now on I’m just driving there. Last, I’ve been here 15 minutes waiting for a two piece chicken combo without a single other person here or in the drive through. Get it together people. There is no other chicken express that is run as poorly as this location is and I doubt corporate will be please with your overall reviews. It’s...