Sonic Drive-In — Restaurant in Aubrey

Place doesn’t seem to care about customer service. The guy taking my order simply made me repeat myself so many times I honestly lost count. He did apologize repeatedly so that’s understood. The bigger problem I had was once my food came out, which was a very long time because they were packed and so I try to be understanding except at my food was very cold. When the food was brought to me, they left out some of my order and the kid went back inside. With the promise to return with my things, but instead started serving other customers again. By the time I got home, my food was already gone because I ate on the way home, and every bite of it was about as cold as it gets. After having waited that long and still getting cold food I absolutely cannot put blame on anyone but sonics lack of concern. All other locations are awesome but this one in particular has let me down enough to alert the public. Cold food such as mine is against the health code and completely...

I placed my order at 7:23 pm Thursday evening 30 min hours by I ask where is my food (sorry we are behind) then 45 min I ask and I'm told we are making it now, ok great well 1 hour 10 minutes after ordering I ask again and I'm told I was not there when they brought my food I have been sitting in stall 29 have never moved (well ok I'll get you a refund) 20 minutes later I have to walk up to door and ask a car hop what the heck is going on she tells me I'm sorry we are short staffed and our two cooks are not getting along I said I have my daughter asleep in car waiting all this time over children (cooks) not getting along I just want my food or money back and the car hop said she would go make it herself. This is extremely frustrating all that time ryce kept lying to me. Finally about 1½ hours later I still had to pay for 2 burgers and 2 Frito wraps I will not be returning...

They never get my order right so we just order everything plain and dry and go home and fix em right. So frustrating wish they would get some decent people to work there. Sometimes they can't even get plain and dry right.

Update Once again they screwed it up. Order a bacon burger #3 this time I gamble and order with condiments. May, must, pickle only. Got home no bacon. What a rip off! Called manager as directed I think he was about 19 and really didn't care. Oh well hope others have better luck.

12/3/2020 Perfect order! BRAVO! THANKS 😊

2/17/2021 Orders have been flawless, no issues since last screw up. Not sure what changed but thank you! Your doing a great job.

10/26/21 Ordered and paid for a bacon burger 🍔, no bacon! It must really be tough in that kitchen.

Management always wants you to call the store because no one will answer. They wont do anything about if...