Captain D's — Restaurant in Augusta

Service was extremely slow on this night with 3 cars in front of me. We all waited patiently. Maybe they we're short handed but I was in drive thru. I have to give it a lower readying because I used to work at Captain D's and we've worked short handed plenty of times. But we head day and night managers that were bomb and pumped us up through it the day. This location needs more training to keep up with traffic no matter the staff. Pace yourself and cook as many orders as you can attend. Don't drop one order at a time... Once I got to the window they were still gathering my order. The police officer in duty stopped the cashier from my making my drinks momentarily because he decides to walk back there and make himself a drink. Lol hilarious right. Then she makes my drinks. She stays nice and calm the whole time. I got my food and pulled off. Thank God for patience because all I could was just observe. Being watched by your customer, every move you make to ensure their order. Damages the business when simple training skills could be just taught. Hold your teams...

I asked for the same thing that the person I came in with ordered, just with $1.99 5pc shrimp added. Be careful what you say. I didn't mean no harm and wasn't being difficult, but I corrected the new girl regarding the order and the manager looked at me with such attitude I felt guilty and she acted like I spit in her mom's face because I said I ordered a white fish combo and not no 2 PC catfish. Catfish is too salty for my liking. I honestly felt uneasy the rest of the time I was there, my sides seemed more watery than before. I wondered did the attitude lady do something to my sides. I even overapologized to the new girl and that she understood unlike the grown behind manager with attitude that I wasn't picking on her. She wasn't even worried about it. I may never go back. I understand being upset when dealing with rude customers but not with customers who just want what they pay for. It's why I stopped eating out so much. Too much...

im new to augusta and went to walterboro rd on sunday 6/23 . Was excited because they had closed down our restaurant in Myrtle Beach sc. Not being familiar with this layout which was nice I ask the guy had the menu changed because didnt see the 4 peice he said they were getting new menu monday. so i ordered a 10 peice instead as i kept looking i saw the 4 peice i wanted asked if ordered had started and she said no so i wanted to cancel and order what i wanted. She said she was the manager and started having a fit because of refund but i was reordering. she treated us so bad and talked to me so bad that i will never go back there again. The people that were standing there said she was always rude to customers a couple of them left. Im in customer service so I know you dont treat people that way. So nope wont eat or recommend this...