Subway — Restaurant in Aurora

This place has had the same issues for the last two years. The employees just flat out do not care at all. They are never supervised, always one maybe two people per shift neither of whom wants to be there. I just went in to get a sandwich; I was the only one in the store with on person behind the counter. She had her cellphone tucked into her visor, once I started my order she didn't seem to hear me so I asked if she was busy on the phone. She told me she was just listening to music. After cutting the bread she said "O.K. Bye", took the phone from her visor and put it down (gross thing 1). After making my sandwich she put it on the counter next to the cash register, the same counter which had a dirty bucket of soap and water as well as a mop leaning over it; this was all on top of the counter with my sandwich (gross thing 2). I was too discussed to eat and ended up throwing the food out when getting home. This place needs an experienced supervisor there at all times. In to years the only good experience I had was when I accidental came in while multiple people were being trained, and the trainer made my food. I haven't seen him since. Save yourselves and drive the extra 5 min to the...

I ordered my food online through the subway app. I was given a 15 minute preparation time and my order was marked as ready. I arrived to the store 10 minutes after my order was marked ready. When I got in the store there was only one employee working and they were very flustered. I go straight to the register to pick up my order. They then tell me my order was not ready and I had to wait until they were done with the other customers in line before they started making it. I then told them my order should have been ready and should be prioritized. The employee then proceeded to make my order but was very aggressive with how they built my order. My bread was ripped apart so the top has all these cracks which made it very difficult. They through all my toppings on in a messy fashion so much so I basically had to rebuild my sandwich when I ate it. They then got an attitude when I was asking for my cookies and drink with my meal. Not at all a pleasant experience. Why provide convenience for your customers if it’s just going to actually be convenient? This was not very have it your way or subway fresh. Extremely disappointing and will go out of my way to go to a different subway...

I used to work here. From February to the end of May. First of all Diamond the manager and her family that are literally her employees truly do not care for peoples health at this store. Bread could be served that is days old. Hair is constantly in vegetables and meat because no one will wait a hair net let alone change their gloves for the next customer. When I first got hired I was told to not drink from the soda machine because there was mold inside and know one knew when it was cleaned. Most of the time I seen the food was prepped without gloves especially if Elijah or Austin are working. Or if at all they would just re use the dirty bins so they could avoid doing any dishes. Also I would suggest not eating any chicken they serve at this store at least just because they way they prep their food. Especially the roasted chicken breast almost always go unchecked with dates. They are usually always expired because nobody knows how to label what they prep in the walk in. This store does not need to be open. And the reviews are showing. At least with the management and employees there now....