Chick-fil-A — Restaurant in Aurora

I experienced poor management and inadequate customer service at this location. I ordered a meal for my family, expecting a quick stop. After waiting 20 minutes in line, I was informed at the speaker that my order was confirmed. However, upon reaching the front, I was told there was no order. The manager, Luis, mentioned he doesn’t use the app because he receives free food and suggested I reorder after waiting 20 minutes. I refused, explaining that my order was visible on my phone and their system was malfunctioning. After some hesitation, he reluctantly agreed to take my order, which was then prepared immediately, after a total of 30 to 40 minutes and a 5 to 10-minute discussion at the drive-through, delaying the entire line.

I also informed Luis that my rewards meal was not redeemed due to the system glitch and requested it be processed immediately. He again insisted I reorder, which I refused, pointing out the system error. After further argument, he allowed me to pull up at the stop sign, where I waited an additional 10-15 minutes. When he finally arrived 12 minutes later, he claimed they had just received my order. I expressed my dissatisfaction with the unprofessionalism and lack of customer service, but he merely acknowledged my complaint and walked away, sending another employee to deliver the food.

In contrast, every other Chick-fil-A I’ve visited has provided exceptional customer service, which is why we return. However, due to Luis’s conduct, we will not be returning to this location. The experience of having my children cry for food for 30 minutes and then having to argue with a manager about the wait time was unacceptable and unprofessional.

I later spoke with Luis, who claimed to be the manager. I reiterated my dissatisfaction with the customer service, particularly the incident of being told to reorder. He denied saying that, further demonstrating a lack of leadership and customer service skills. I plan to contact Tucker, the main manager Luis mentioned, and possibly Tate, the owner, as per the...

I Stopped by the Chick-fil-A location at1198 S Havana St, Aurora, CO 80012 on May 5, 2021 about 5:30 P.M. to pick up a curb side order (Tran Num 2319). I got it home and found it covered in Ranch dressing. I called the store to talk to the manager to explain we need an order not covered in Ranch dressing. The girl on the other end claiming to be the manager told me it was my responsibility to check the order before I left the parking lot and the store was not going to replace the order because it was too big, she instead offered to give me a free ice-cream cone. After asking her for her name I was told by her she wasn’t going to give it to me as I heard laughter in the background. I call the Alameda and Quebec locations to try and get InTouch with the locations restaurant operator after explaining the situation I was told by both manager’s I talked to they would reach out to Tate Smith the owner of the location immediately to get this resolved as fast as possible. They explained to me over and over again this is not how Chick-fil-A works. My wife called and talked to the Chick-fil-A customer care people the same day. She got the same story. No response still to this day from Tate Smith or anyone from his store or Chick-fil-A. We were left that night with hungry children and a $60 bag of trash all courtesy of Chick-fil-A. I still to this day have not heard a single thing about this incident or to offer an apology or a replacement or a refund. Fortunately, I was able to get pictures of the order before discarding it. I would warn anyone about going to this restaurant or Chick-fil-A in general, check your order before you leave the parking lot or drive through because if something is wrong they may not help you after you have left. I still can’t believe this happened at a company claiming to be so customer orientated. To me, they don’t seem to be all they...

Hello. I eat here often, because the food is delicious, the staff is friendly, and the service is quick.

The negative review is because every time I am here, I can point out service that would fail a state health inspection. I worked in the food industry for about 8 years, but it doesn’t take a trained eye to see these violations

Owning food establishments requires a lot of training that is required by the state for the owners to know. Anyone in management is required to complete food safety course. Only the entry level employees are exempt from taking these courses. So I wonder if the following issues are truly unknown, or if the owners and operators choose to not care about the spread of contamination.

It seems that on any given day, this Chick-fil-A has employees and managers delivering food to the parking lot, and returning to work in the kitchen without washing their hands. This includes cashiers who also handle cash. I have seen cashiers wearing gloves while handling money, and then delivering food. I have seen many employees touching their faces and their hair with gloves on, and continuing to work. Per state requirements, if an auditor saw these happening, the store would receive a failing grade, hands down. Hair seems to be allowed to be unkept and uncovered, which is dangerous for the employees and definitely gross. These actions can all lead to food borne illnesses, causing the spread of Norovirus and Hepatitis B.

I am willing to bet that the management staff gets strict around audit times and lax the rest of the time. The auditors are not there but maybe 4 times a year, from the state. If that is the case, then these managers are willingly spreading diseases, and only giving the appearance of a safe place to eat.

There is video evidence if anyone is interested, or just go order some food and watch the staff. This needs...