ATX Kitchens — Restaurant in Austin

I understand that this vendor/kitchen concept that will eventually have 12 separate “restaurant menus” available with different styles of food from Chinese, Thai, Sushi, seafood, burgers and more is having a little bit of start up issues which, honestly, any restaurant does when first opening. I have been 4 times. 2 times that went very smoothly and two times where there were some issues but the management was very friendly, and accommodating.

The best part of this mixed vendor restaurant is that you walk in, there’s a touch screen where you can place your order. You can mix and match orders from different kitchens on the same ticket. If I want a burger but also a side of egg rolls, you can order them all at once on one ticket. If you have a group of people or a family, each person can choose which menu to order from then pay on one ticket with the tap of your credit card.

They have dine in where your food is brought to your table by a little robot with shelves on it. You remove your food and the robot returns to the back where the kitchens are. They also have take away and you can also pre-order and pick up your food at a large drive up window.

There are some start up issues that management is working very hard to work out. This is an AMAZING “restaurant” with a large selection of great tasting dishes. If you go, and have some issues, give them time. Every day they are open they get better and better with the work flow and vendors in the kitchen.

I would highly recommend ATX Kitchens. The prices are reasonable, the ordering process is so smooth and the staff and management are so friendly and working very hard.

Definitely 5 out of 5 stars even with my two visits that had some hiccups. PLEASE try ATX Kitchens. You will not regret it. I’ll say it one last time. This is a VERY clever concept kitchen/restaurant. You will definitely go back...

This spot is definitely intended for mainly take out only, the in house dining experience is quite terrible. Overall, the food is generally good, especially for Mala Chili. We went with a group and 80% of the group enjoyed their meal, but the in house dining experience is just really bad; most of us will not dine in anymore.

The lighting is incredibly bright and harsh…like so bright, it gives people anxiety. Makes you want to hurry and leave; not a welcoming nor cozy vibe. There is no water provided. Feel like they should at least provide a water station with cups; just like other food halls in Austin. There is essentially no service…it’s a robot delivering your order. Anything else you need, even as little as getting utensils; it’s gonna be a struggle to get someone to help.

However, the owner lady (or at least the lady that seems to be in charge) is really nice and I could tell she is trying as hard as she could to make things run smoothly.

All in all, my number one suggestion is to tame the lighting…the lights here are significantly brighter than a hospital operation room. Then add a simple water station and hire maybe at least one more person to survey the dining area to provide a little help to the customers.

But if you are just doing take out, there should be...

We got a katsu sandwich, braised chicken soup, and some bubble tea.

The food was pretty good. The biggest problem is the lack of any schedule. Mala chili and the burger place were not open/available when we went, and that’s what we wanted. There should be some posted schedule so that people know what they can get before coming.

There were also no sauces or utensils or napkins out in a place that you can grab. Small things like that can make a difference in the service.

We want to see this place do well and think these small changes will make a...