CraigO's Pizza & Pastaria & Salads — Restaurant in Austin

I spoke with Craig O on yesterday and then Todd, the franchise owner of the location I visited, on today. Craig initially was very apologetic but after he spoke with the young man that is the reason for the chaos, he changed his tune a bit. Craig mentioned the cashiers feelings and how the chicken is indeed breaded fried chicken and that they are trained to say this to customers but the cashier didn’t say that to me, he made an indication that due to my race I wanted fried chicken that night and no one can make me feel otherwise. The young man had a chance to clarify himself when I asked why would he ask me such a thing and he chose not to. Janelle, the supervisor, had the opportunity to calm the storm and chose to defend him as well and offer me cheesecake, not a refund or a real apology. That night and every time after that the apology has been “I’m sorry but”, that is not an apology. I don’t care how Ryan feels, his feelings are invalid because this did not happen to him and that is what I told Todd. The franchise owner Todd called me today and began the conversation by telling me that he was upset because I blasted his company on social media as if I deserved what happened to me, there is no way that this can be salvaged as no one is taking ownership for what they did to me, everyone is mentioning that Ryan is hurt and they didn’t intend this to happen but it happened…to me. Customer service is key in a successful business and Todd chose to stay in the kitchen and not tend to his customer and now the situation has escalated, he had every chance in between Thanksgiving eve and now to try and rectify the situation and chose to block me on social media and ignore me instead. I had to call back and follow-up as this was never an attempt on anyone’s behalf but mine. Todd also disclosed to me that his staff member was incapable of explaining to me the difference between the chicken and the way it is prepared so that is why he didn’t respond when I asked him why would I want fried chicken with my fettuccini alfredo. The training is your responsibility not mine, I am but a mere customer. I am not the issue here, the improper customer service, the response on yelp to my review telling me that you’re not a racist, the lack of decency to come out and speak with me after this happened and the lack of sympathy for my situation is the problem here. I don’t expect these white people to understand because unlike them I can’t hide and blend in with everyone and what I deal with daily is something they will clearly ever grasp, however as human beings that would want the same treatment I expected more. Todd will never have my business and I plan to vocalize my disgust at this behavior every chance I can. You will not prosper. This happened...

I work at a company that is 10 miles from the Craigos Pizza in Onion Creek. From talking with the owner I had an understanding that they would deliver occasionally even though the owner said that the company I work at is out of their service area. Footnote: I personally go to Craigos and eat frequently with my family and its the closest pizza place to our office. The owner said that the delivery wont be timely though. I understood and didnt have a problem with that and thanked him and told him that I would give really good tips each time. I ordered for the staff and they delivered 3 different times over a period of about one year. Today I called and ordered and spoke with a Craigos manager named Jesse. He said that he isnt going to deliver because its out of their delivery area. I explained what the owner said to me and he looked up and said he sees where it was delivered before but that he isnt going to deliver unless the total amount is $70- $110. Usually our order is around $40.-$50. and we pay a really good tip to the driver of about $15.00. I asked the manager if he could let me speak with the owner. He put me on hold for about 5 minutes, someone got back on the phone and said nope we can not do that and the owner said no. Hmm not very nice to go back on your word and with no explanation but that my order has to be more. Needless to say its the principle of the matter. I wont go there again and I wont order from them. They lost my business three...

here is what you need to know before coming to this location

they have stubborn soda on tap including the infamous Cherry tarragon

also have super reliable Wi-Fi with plenty of outlets and tables dining area

nails even have a play area for the kids and restrooms for men and women in the back that were well maintained and clean

I have just regular radio to flat screen TVs playing the news in 24 hours sports

they have as well various Dr pepper Coke and even the harder to find RC soda products in the freezers at the front

they have every kind of pizza you could ever want that they can make breast from scratch for you all the way up to 16 in extra large as well as various desserts such as their New York cheesecake and brownies and they do catering

ounce of you various pastas and lunch puzzle standing

once again the highlight here for Onion Creek is to have super fast stable secure Wi-Fi to be able to jump on and get some projects done relax and get in and out again the challenge is just getting here in the shared parking lot where Cabo Bob's recently located to

handicap accessible

customer service was very friendly and hospitable...