Dairy Queen — Restaurant in Austin

It's funny.I came to this Dairy Queen cause last time.The manager was so personable and nice and courteous. And let me use the coupons.I got in the mail that said Derek Queen on it.She let me use like four coupons at one time. I'm a manager of a store in the shopping center as a Store Manager myself . I walked from one end of the shopping center to the other emd in the rain where the dairy queens at to buy food for my worken employees. I get to the register and the lady at the register.Has no idea how to use the coupon. She goes and asked someone in t in the back and the person tells her yes that I could use them. Another lady hispanic lady walks out of the bathroom. The young lady at the register asked how you put the coupons in. The older hispanic lady grabs the coupons and ask the cook if they still take them and tells me that she doesn't know if we take them anymore because they have a new system. Then that lady calls some guy on the phone named carlos and ask him if we take them. After she got off the phone she acted like she still didn't wanna take them.So I just grabbed the coupons and walked out. So the issue here is the customer service is horrible. It is very embarrassing when you're waiting in line with a bunch of people behind you. Plus I was on my lunch break?So I was kind of in a hurry.I didn't have a time for the huge fiasco of if you're gonna to take my coupons or not that had DQ on it. I am a store manager myself and even though I know there's other franchises.If someone comes in my store with my company's name on it and it's a discount coupon.I know questions ask honor it. Just like any retail or franchise fast food place should do. I am very disappointed by the service.The way this was handled and the embarrassment.I probably will never be back. I figured this place wanted my business since they looked...

I travel a lot so one of my favorite places of fast food would be Dairy Queen. The tacos are my go to food. Dip cones for my desert. I am really disappointed in the food quality, I recieved tonight on my home. Dairy Queen tacos are k own to be over flowing with lettuce, tomatoes, and cheese. And some of the best seasoned meat. The meat is the best part of the taco, the season just wasn't there. The tacos have a special taste to them and this is the first time, that they were bland, hardly any season. Hardly any meat. There was barely any lettuce, tomatos, and cheese. Dairy Queen tacos are known to be a messy taco to eat but I could pick these bland things up and not even have to wipe my mouth. For it barely had anything in the taco. Also I have always order a small dip cone with dip in the cone before the ice cream. And this was the first time that a Dairy Queen charged me extra for adding dip in the cone. Maybe this Dairy Queen is trying to stay a float bc of hard times. Or maybe they have to be stingy with their items and have to charge extra for little things. Who knows! Video shows what I mean. I do have to say though, the service at the...

The Eats: Disgusting. Gross. That sums up that experience. The worst Dairy Queen I've ever stopped at. I ordered the Bacon Cheese Hungr-Buster and I got a hockey puck with NO bacon that was microwaved for at least 5 minutes. The burger was so hot and steamy it took forever to cool off. You couldn't even hold it in the wrapper without burning your fingers-literally. I've never experienced such a thing. I cannot even describe how terrible this burger was and it was ridiculously salty. After a couple bites when it FINALLY cooled off, I gave it to my dog. Not only did it taste terrible, it looked terrible. It was pitiful. I wouldn't even call that a burger. Pictures are included to show quality. Just take a look at that thing.

Service: The employees were OK, but to produce and serve an item like this is not acceptable.

The Treats: I ordered at NY strawberry cheesecake blizzard...they forgot the strawberry.

Drive-Thru: We received our order without a long wait and customer service was just OK.

Due to terrible food, treats prepared incorrectly, and unacceptable service, I cannot recommend at all. It's a hard pass. It's not worth the...