Jack in the Box — Restaurant in Austin

This is place is super sketchy. Scam alert here. I drove up to pay for my order and there were two girls at the window. One was facing the drink machine and the other the cash register. I handed the girl in register side 83 cents and I dug in my wallet for a $20 bill. After I gave her the 20, the other girl hands me the note I have pictured, I take a moment to read it and felt soooo weird about it because I am at Jack in the Box. HOW ARE YOU GONNA TELL ME BE HEALTHY???? Right after that, I look back at the window and question why the girl at the register isn’t working on getting my change, she then lifts up a $10 bill and asks me “This is a really old $10 bill right?” I look at her puzzled and agreed, she then hands me a $1 which means she’s shorting me $10 in change. I tell her that I handed her a $20 and she said “No, you handed me a $10 bill I even asked you about it remember? I mentioned about it being old?” I said “Yeah but that was after I handed you the $20 and your friend here handed me the note.” She stuck to it and so I just said “ okay that’s fine, y’all have cameras here right!?” She said “yes, we do” I said okay I will come by tomorrow during lobby hours and speak with a manager about possibly looking at camera footage to make sure” I went back the same night and spoke to the manager, she took a picture of receipt for time stamp on video and she said she was going to let me know but she didn’t get my number because I was in a rush to get out of drive-thru line because I felt terrible for the people waiting in line. I tried to call them today and their phone line isn’t working. I guess I will just have to “stay healthy and strong” and stop going to Jack in the box. I’m almost positive the whole note thing and the question about the supposed $10 bill was to confuse me and I’m sure it’s not the first or last time they stole from people. Coincidentally, when I went back to speak with manager I heard that they had just turned in register and they were not over. I feel like they knew it was almost time to switch registers and decided I was a good candidate...

05-25-2024 I took my son to get an oreo shake and ordered 2 combos and the shake at the Jack in the box #864 on wells branch and IH35 Around 9pm drive thru order #164. I took my son to buy some food. The girl employee Mari at the drive thru was very ugly and rude. I ordered 2 combos and a shake. She gave me the wrong size drink and the shake. I asked her for my other drink and my food. She was laughing and stopped to talk to I'm assuming her lead that had a gray shirt on at the food area and was just standing there with my food conversation with the lead. I motioned her to bring my food so I can leave. She came to the window started being loud with me to wait and yelled why was I in a hurry. I told her I was in a drive thru and the service should be quicker since we were not eating in the dine in. That there were 3 other cars behind me waiting also. She got mad yelling at me and laughing as if she was on something "drugs or something". I asked to speak to her manager and wanted my receipt. She kept refusing to give me my receipt and my other drink. She got my drink order wrong to begin with. She got louder and told me to walk around and go inside the lobby. My son even said she was saying it as if to fight me. Like whaaaaat? I asked her again to call her manager to the window she just kept laughing. She called the cook that didn't speak any English to the window telling her to come see what the crazy lady "me" wanted in spanish as if ai didnt understand what she was saying. I spoke to her in spanish and told her what happened. She was scared and said they didn't have a manager on duty. She didn't know how to print my receipt and asked if I can leave because they had cars behind me. I told her i wanted what I paid for I didn't get all my order plus the receipt. I mean this girl was ruuuude. Hispanic young female Marikela or something like that. Did anyone else have problems at this Jack in the box? How can Management not be on duty anytime? What type of business are you running? I will be reporting this to the appropriate offices and request to have auditors to...

I went through the drive through and ordered 4 items (nuggets, cheeseburgers, tacos, and a large fry) of various quantities. After receiving my order, I realized I was missing half of said items. I circle back around and stop at the order screen (as there is now a car at the window) and explain I was just shorted my nuggets and fries. The lady asked if I had my receipt. I said yes but that I was literally the last car she helped. Car ahead of me pulls away, I pull up, and the girl looks at me confused, then turns and yells to people behind her that I need nuggets and fries. They all chat and laugh amongst themselves for a min (the drive through girl Laura, a skinny guy with gold hoops who was walking around texting, and a bigger guy who was standing in front of the fries) and finally the bigger guy bags up a couple things and comes and hands them to me. Everyone goes back to chatting as I sit at the window.. because I received a kid size fry despite ordering a large. Finally the girl comes back and I explain I ordered a large fry, I hold up my receipt, and ask for them to give me the correct size. The big guy in charge of fries SPITS IN MY FRIES, then bags them up and hands them to me. Does he not realize I have a perfect line of sight to the deep fryer from the drive thru window? By now I have people walking from further back in the kitchen to stare at me in the drive thru like I'm doing something wrong.. despite the fact that I was completely calm and collected the entire time. At this point I just leave. I trash all the fries as I really don't want this guy's cooties. I'm not sure who the hiring manager is at this location, but all four employees I saw and/or interacted with were exceptionally unprofessional. I hope there is video surveillance that can be reviewed and appropriate action is taken. I will absolutely...