Los Magueyes Taqueria — Restaurant in Austin

Horrible place, being honest. If reviews would allow pictures and audio posts here, they'd be in trouble with the city. They've become really slow recently, which has caused a lot of hostility. The last few times I called to place an order, no one answered, but I gave them another try today. Upon calling today I was able to successfully place my order, but upon picking up my order, I noticed that the prices for their tacos were $1 more than what was advertised online at the time. $1.99 a taco online, $2.99 per taco once you came to pick up your order in-person. I voiced my disagreement in-person, and was sort of brushed off by the older lady that works the cash register. No biggie although, paid the $9.77 total for TWO tacos (sausage, bacon and egg w/ chz) and went about my way. Even though I walked into the establishment initially believing I was only going to spend $6-7 at most, I didn't feel like pushing the issue given the pushback I had already received. So, I left the establishment, after paying the $9.77, and went home to enjoy my tacos. Upon returning home, and taking a bite out of my first taco, I pulled out a long, stringy piece of meat. After chewing it without giving it a second thought, I immediately had to stop due to the unfamiliar consistency. I pulled whatever it was out of my mouth, just to find out that it was a long piece of RAW BACON! Of course I instantly went to check the remaining tacos and found that a lot of the bacon was either undercooked, or plain out RAW. Raw to the extent that some of the meat appeared to have never been cooked at all. I took a picture, and immediately ran back to the Taqueria to let them know of the inconvenience, and just ask for a remake. Accidents happen, even though not cooking Bacon even a little seems intentional, but to each there own. Upon walking inside, I was greeted with a smirk and a "what's wrong now" from the older lady that works the cash register. No reaction from me. "I'm just returning the tacos I purchased earlier. The bacon is really raw, sorry." I said. To which the older lady responded with rolling her eyes and saying she'd get the manager. Keep in mind, I also opened the tacos up to display how raw the bacon was so they could see what I seen. When the manager walked out from the back, his only statement was "do you want refund, or remake tacos" verbatim and in an aggressive tone. Me being a polite but also a stand- up guy, I replied with "I initially only come in here for a remake, but I don't appreciate the attitude, so I'll probably want a refund now." The manager gets quiet, but the older lady steps in. "DO YOU WANT A REFUND OR WE REMAKE TACOS"!!! She yells at me. Like literally, yells at me. We're not related, and last time I checked I wasn't adopted or anything, so she has no right to raise her voice at me, or any other customer at that! I responded and said "Please don't raise you're voice at me. I don't know what gives you the right to raise your voice at a customer. I just came in to get a remake because my tacos were RAW lol." I did add in after that "this is probably why there aren't any customers here", but in my defense it was in a professional manner, and the lady just yelled at me over getting a refund dude. Super inappropaite. And it was 12:30 and I was the only customer there. Once again, I can see why. Horrible food, well inedible since I literally couldn't eat it, and even worse service. Management is complicit. Whoever the owns it needs a complete overhaul. No business ever stays profitable for long with employees like that. If the owners are interested, please contact me for pictures and/or recordings. I'll be taking what I have to 311, BBB, and wherever else I can. Worst restaurant experience Ive even received, and I've been to restaurants where I wasn't even served before haha. I'd honestly rather have that than this. Save your money. Pflugerville taco house is right down the road, and they have great...

My first and last time there!!! First and foremost when walking in no one to greet us. Host/waitress was in the back somewhere. Second my daughter ordered chicken quesadillas and she don't care of the cheese on it. Anfd waitress NO where to be found. Another customer had to go and call her. The gentleman that helped knew we were waiting on someone to help us. When she finally came out she was no help!!!! Mind you no manager in sight this whole time. So nothing could be replaced or refunded. When asked where the owner/manager was at. She stated they weren't there. Upon asking her in case something like this would happen who would address the situation. She said let me call the cook. The gentleman was friendly and tried to explained what kind of cheese they used. My daughter said that cheese tasted like parmesan cheese. And when I tried it she was right. But his answer to the situation was maybe my daughter could have asked before she continued eating. 🤔 Well... sir maybe if someone was around to express my concerns. Then maybe you would've made a been made aware. Granite... the plate had 4 pieces of quesadilla and a one and a 1/2 was eaten. Only because my daughter and I had tried it. Long story short he did take it off my bill. But I wouldn't recommend this place at all. Customer service was horrible and the food was not good at all. I ordered beef enchiladas and only some of it. I would've have rather gone to Taco Cabana around the corner. My daughter and I would have enjoyed...

Came in for lunch which was ok. Got menudo to-go for dinner. Went straight home and put in fridge. When I got it out to heat up for dinner it was bad. Put back in fridge and took it in next day during lunch hour. Rebecca the woman who was working said she couldn’t give me my money back even though I had my receipt I asked to speak to manager, and she went in the kitchen to get he/her. Rebecca came back out and said the manager was too busy to talk to me. There was only one table of two at the time and they hadn’t even ordered yet. I said I would wait. I waited 15 minutes and the manager was still too busy to speak to me. I went home and disputed the charge on my credit card. That’s not...