McDonald's — Restaurant in Austin

Do you want dysentery, cholera, or one of the "Big-5"? Then eat here, otherwise you would be wise to avoid this McDonalds as if it were the plague. Immediately upon walking through the door I was stunned by an extremely offensive and pungent odor. It was so difficult to focus on much else due to the severity of the smell. This was not a smell of hamburgers or French fries, this was the smell of spilled milk that had soured and marred in the 100+ Texas heat for weeks. Truly, this smell is likely from the repeated spilling of soda at the drink stations that had either been overlooked or merely disregarded by careless employees. Beyond the smell, the sights were just as appalling. There were trays with discarded food and wrappers lining the tables as well as smashed food around the floor. Granted the trays are the result of lazy and inconsiderate people that believe they shouldn't be required to tend to their mess; the employee's should have direction from management to conduct a lobby check at set periods to ensure this doesn't result in customer dissatisfaction. All this being said, I simply walked into the lobby to order a drink and I would have been on my merry way. I stood at the counter and waited for one of the cashiers to acknowledge that they were ready to take my order. I received numerous glances from, who I assumed was, the front of store worker. I was the only customer in line in the lobby, but understood that there was also a drive through at which customers were present. I waited a bit longer, received additional glances from previously said employees. Still, I was not asked for my order. I was doing nothing that would have given the appearance that I was unready to order. I was not on the phone, not fiddling with my wallet; I was standing quietly, intently looking at multiple employees that dismissed my presence. 4 employees present, 2 managers in the back and zero orders from me. This normally would not have been an issue, I would have waited a bit longer, but the lack of regard for cleanliness and the piercing stench that wafted throughout the lobby forced me to leave. I'm not likely to enter this facility nor purchase any product from this store after today. If the management and workers leave the front of the store in such a state, it forces me to wonder about the areas where customers cannot see. To all those that dare enter,...

DONT COME HERE !!! Horrible service , I had came here around 2 weeks ago around 12 … and I had order by the app … once I got there I went to the drive tru and they told me the store was close …. Why are you close at 12 in the afternoon ? I know it wasn’t short staff because when I went around there were allot of employees…. So I had to wait for them to cancel my order. Now today i came for breakfast , i had order in my mobile app around 10:20 , which breakfast ends at 10:30 … but i know that the order doesn’t go through until you are close to the location , which i got there around 10:25 … there was a line , once i got to the drive tru … it was 10:28 … and no one came on the speaker … few seconds later he told me to wait … which i did …. now he didn’t come back until 10:32 … and asked me how he could help me … which i had told him i had a mobile order … told me he coulnt give me my order because they stopped doing breakfast early . I was there before 10:30 my order went trough before 10:30 . He told me i had to cancel my order … which i asked why because it wasent my fault … he came back with the manager , which she was rude , she told me there was nothing she could do from her end , which i explained to her i was here before 10:30 … and it wasent my issue that they toke their sweet time in the speaker . she gave me a dirty look , and just said she coulnt do anything because tjeh stopped erving breafast before 10:30 . McDonald’s stops serving breakfast at 10:30 why are they...

Fire these two employees. I Came in today (3--12-17) through the drive through and I have not so good hearing. I was able to capture their horrible attitude of the manager (picured in white) that claimed "What?, I told you there is only breakfast". Trying to make things easier, I asked if the inside was open and I was shouted with a "yes". I reversed and parked into one of the empty parking spots. Then me and my 4 other guests walked inside. Took a tremendous amount of time for either one of the employees (Both pictured) to come and assist us as they were just laughing and talking amongst themselves. I was first to order and I was treated with "I told you there was only breakfast, whomever it was that went through drive through." I was disgusted with the horrendous treatment I received by the manager (Pictured in white). I'm sorry you hate your job, but that is no way to treat a customer. I was very polite, even though I was very upset about the service. The manager (Pictured in white should be fired) was so rude and acted as if he hated his job. The other employee (Pictured) was very rude as well as she tossed our food into the bag and threw it onto the counter for us to pickup. I was very upset at the horrible service we received. I don't know if it had anything to do with our race, but I did not want to go that route. Corporate please, read this and fire these two employees as they are harming your business HORRIBLE SERVICE! DO NOT COME HERE UNLESS YOU WANT RUDE AND...