Tres Amigos — Restaurant in Austin

Awful, just awful experience this evening. I have never had such terrible service before. We arrived at about 715. Our waiter completely ignored us, walked by our empty drinks several times, and then stood there discussing his new tattoo with the person seated directly behind us. He literally watched my wife pour some of her water into my glass yet still ignored us. We asked the hostess to move us to the other side of the restaurant, and she was amazing and accommodated us. Our "server" seemed to finally notice us once we were leaving his section and then began to follow us over in an intimidating manner until the hostess literally had to stop him and send him away. He stood and stared and I guess flexed for a bit before he stomped off to the kitchen.

Once we were moved, it didn't improve much. We were ignored again, seemingly forgotten about and I guess irritated the staff due to our desire to be treated properly. The hostess (I forget her name) was again, amazing. She received little to no support from her peers or management for that matter. Finally, at around 840 we were about to just leave when our kids' food came out. It was stone cold and had obviously been sitting out for quite some time.

That was it for us. I paid for our drinks and we left. No word of apology from anyone but the hostess. No offer or attempt to get us to stay. No concern whatsoever. This used to be one of our favorites, but I doing we will ever be going back. Kudos again to the hostess.. she at least attempted to turn an abysmal situation into something better, all while continuing to do her job and in spite of the total lack of concern or support from the rest...

Well it's was Friday night, it's been our go to phone order fast pick up gig close to our home ! Never been had any issues with food until March 16 2018 ! I could really get into a discussion on how our situation could of gone better for a better understandable common courtesy! The situation was ordered a flauta plate and and some sopapillas to go ! Pick up on time as was said the order would be ready in 20 minutes ! When I arrived at home went open my flauta order and found this big brown leggy mosquito so obvious tucked under the white cheese ! I was upset- decided to return flautas cause my girlfriend wasn't feeling having them remake the order ! I requested my money back and they felt they needed to charge me for the sopapillas since I didn't return them ! I didn't want to argue I figured I just make a complaint considering they should of had the courtesy to say I'm sorry we didn't catch that! The Manager Maurisia Rodriguez never apologize and charged for the dessert ! I should of charged her for the time I wasted going back and made a scene for bugs in the food ! Long story short the manager has poor decision making skills and hope next time they deal with bad situation s like these better so customers can at least feel satisfied so they keep coming back ! She lucky it wasn't my girlfriend the roof would f been on fire ! Maurizia Rodriguez I hope you get bugs on you food on your next Mexican restaurant visit and they charge you for it...

Came here on a Friday evening to treat myself after the week. This place is lovely, and the location is quite convenient - right off 290. The service is awesome! The complimentary chips came out warm, which is super nice. I also ordered a small guac, which tastes awesome! It's creamy and refreshing with the right amount of tartness. I tried the uno starter plate, and the poppers are so good! Very flavorful, crispy on the outside, and juicy on the inside. The el pastor tacos are ok, although I'd say the seasoning is a little too much to my taste. I also got the puffy tacos, but these aren't very good. I love the idea of frying a puffy tortilla, but unfortunately, the fillings are not compatible. I ordered one beef and one chicken. The beef filling essentially is cooked minced beef with typical taco meat seasoning but over-salted. The chicken taco, on the other hand, is way too bland. It tastes like a chicken breast boiled, pulled, and stuffed into the taco pocket. The seasoning of the meats, however, is not the biggest problem. The worst part is that the meat juices also got put into the taco. That completely dissolves the bottom of the crispy outside (a soggy bottom if you watch the British bakeoff). I couldn't even hold it in my hand when taking a bite. It just fully collapsed. Overall, I liked the starters and guac, but the puffy tacos certainly need some...