Wendy's — Restaurant in Austin

UPDATE: Your views have made a difference AGAIN!

The rehabilitation is complete... Fast service. Food delivered as ordered. Best of all, NO G7 MEETINGS TO NEGOTIATE MISTAKEN ORDERS!

Great job viewers!

Previously... It took forever, ok, well, not forever, but a really long time for anyone to take my drive-through order. When the speaker squawked, I had to repeat my order several times until I told the person I was getting rainsoaked.

I get to the window, hand the young lady my debit card, and she tries to hand me two straws until I tell her I didn't order any drinks. Now, there's a three-person G7 meeting at the window register with one attendee pulling out a calculator.

The First Resolution of the G7 Customer Relations Committee is to hand back my debit card with cash and coins explaining that I have been charged for the wrong order. I take my card, close my window to avoid drowning from the 20-mile-per-hour driving rain invading my face, and put away the cash and coins.

But wait!!!

The Second Resolution of the G7 Customer Relations Committee is to have me open my window in the pouring rain AGAIN to offer that I can now accept the wrong meal deal order if I return the money I was overcharged. I respectfully declined.

Still no food, mind you. One of the cars behind me pulls out of line and speeds off. Geez! How impatient some customers can be! It's only been half an hour or so for each of us getting to the window after ordering...

The Third Resolution of the G7 Customer Relations Committee is to hand me a bag allegedly containing my order. By now, I'm simply glad to have some semblance of food to feed my growling stomach before it climbs up and punches me in my mouth for dereliction of duty.

I close my window. The bag and I are rescued and revived by paramedics. Ok, you got me. That's an exaggeration...

Now, all of you thousands of people who read my reviews know that I ALWAYS request extra lettuce, tomatoes, and onions, right?

I get to a safe space far away from this Wendy's, open the bag anticipating the best Wendy's sandwich ever created in the world, and find that there's NO EXTRA LETTUCE, TOMATO, AND ONIONS!!!!!

There's also no option here for negative ratings. Am I being too harsh?

BTW, where's my LIKES...

I order from here at least once a week, usually for breakfast. I use the app because of all the deals and coupons. Unfortunately, even though you pay through the app to make the order, almost every time I go to pick up they ask for my card to pay. I personally have just gotten used to explaining every time they ask that I have already paid, they see that’s true, and hand me my food.

Saturday the 15th around 11:15 I ordered with the app and sent my fiancé to pick it up instead of myself. Surprise surprise, they asked for her card and charged her while simultaneously charging my card. Even handed her a receipt with the same order # as the online order with my info on it.

Of course I called the location directly as soon as I realized what happened. Heard the person on the phone walking around the store and confirmed that the drive through window person did not know to not charge online orders, then said he needed to talk to the manager. He wouldn’t let me talk to the manager though, cause apparently the manager didn’t speak English. After about 10 minutes on the phone, the best answer I got was that they didn’t know how to refund the extra charge, cause it shouldn’t have happened in the first place. They needed to contact the GM to figure out HOW to refund me and would call me back, and I gave them my contact info to do so.

After not hearing back, I called again Saturday, then again Sunday, but both times no one picked up the phone.

Tried calling the customer care line today, and after 20 minutes of being on hold listening to the history of Wendy’s and using my whole lunch break, I still have yet to get any sort of update on the situation from anyone. So, where is my...

I used to work at a call center behind Wendy’s and my break was at 3. There is a school right next to it so it was swamped with middle school kids. Usually they lock the door to keep them out though which kept me out. But aside from that the customer service isn’t very good at all. Most cashiers and the manager are kind of rude, like it feels tense. There is also a language barrier where many of the staff don’t know what I’m saying as they don’t know English so I’ve had my order messed up many times. Once they told me they were out of ketchup yet they were giving it out at the drive thru and I went back after they said they were out and I saw it and she rolled her eyes at me! Employees on their phones and I’ve even had to wait for someone to finish their text. Also Wendy’s is no longer affordable. They’ve gotten super pricey. The food is always fresh though! But I don’t like seeing someone use their hand with no glove to make my order as I see every time.

Sum: Rude employees (not all), they’ve lied to me, they’ll often close the lobby earlier than when middle school gets out and forget to unlock it or they’ll leave it open and it’s a mess with literally dozens of kids, you have to ask for sauce, I’ve had many language issues when ordering, expensive. But they are quick and the food seems fresh and they have clean restrooms lol....