BJ's Wholesale Club — Restaurant in Avon

Let me share with you guys one thing that BJ’s is better than Costco. My car needed a new set of tires because it had winter tires at the time. I visited Costco Tires, not only they didn’t have the tires I needed, they were also very busy. I then called BJ’s Tire Center spoke to Rich, the tire guy at the store. He had tires for my car but was unable to install them for me that day because it was almost 6:30 pm and he was about ready to wrap up the day. I told Rich that I’m in need for new set of tires right now because I’m going to drive my car out of town. I told him I could be there in 10 minutes. He agreed to help me. I knew he was about to have a long day. I got there 10 minutes later and he started working right away. He actually had to spend more time to clean my wheel rims due to rust. By the time it was done, it’s almost 8:30 pm. Rich definitely went the extra miles to go above and beyond to help me as a customer. I really appreciate his willingness to work on my tires installation. He even put all my winter tires in tire bags and put them in my trunk. Thank you Rich!!! BJ’s has better tires deal than Costco Tires. You get more rebates and free tire swap when I need to put my winter tires back whereas Costco would charge $70 for tire swap. BJ’s Tire is now my favorite...

First time shopping at this club and I'm never again coming back. I spent around 15 minutes looking for an specific food item I saw on the app and I still left the store without it. The app said the item was located at aisle 2 but theres no food in aisle 2, only house stuff, you also can't find anybody around to get help, had to go straight to the cashier to ask assistance, she said the item was located in the cooler even though I have purchased the same item at coscto and it's not a item to be put in the cooler. Bjs has better prices than coscto but isn't worthh it if you can't actually find the products or assistance. I'll stick...

Never had an issue in the store or with the products assortment. But today Jennifer in customer service in Avon Oh was rude when I was returning a printer. She made a mistake in the returning price and when I tried to asker to double check she was very rude saying that was two months ago, she was not doing any math and that it was clearly the price she processed the returned. After asking to check she confirmed I was right and she didn't even apologize. She processed the return but insisting on being rude. It was the worst customer service ever. It is a shame she is in that role and doesn't have the proper skills to...