The North House — Restaurant in Avon

The North House Restaurant is an amazing place to have a wedding reception and/or dinner. With all that has been going on in 2020 with COVID, this team worked with us each step of the way to follow the ever changing guidelines to keep us and our families safe while also keeping the night beautiful, special, and fun.

The manager, Dylan Reis is phenomenal at his job. He is so welcoming and friendly. Dylan was more than generous with his time as my parents, my husband, and I would stop by, text, and email him because things were constantly changing with COVID. He stayed calm and helped us through each new obstacle. Dylan guided us through the planning process from selecting the menu, the table arrangements, the timeline of our night, and the decorations. He even got there early in the morning to set up their separate event building for me and my bridesmaids to get ready in. During our dinner he was constantly coordinating with the chef, servers, and us to help the night go smoothly. Dylan is a wonderful person to work with. He made our day so special and memorable. Thanks to him we were able to relax and enjoy our day!

The food was beyond excellent. It is the best food we have ever had. The chef is incredibly talented at her work. We have eaten at The North House many times previous to our wedding and have never been less than amazed at our meal. She is a remarkable chef. This was part of the reason we wanted to have our wedding dinner at The North House in the first place. The day of our wedding was no exception. Every dish was perfectly prepared and cooked. Everyone was blown away by how delicious the food was. The food was a definite highlight for us and our families! We were beyond happy with the meals!

The baker Katrina did an amazing job on our wedding cake and desserts. Due to COVID, I requested a cake a week before the wedding. I was worried having to plan it so last minute, but she was so courteous and understanding of our situation. She spent time on the phone talking to me about our options. Day of our wedding, the cake looked even better than the photos I had sent her and tasted AMAZING! We chose coconut cream and we have never had a cake so delicious. Our wedding cake was more than I could have dreamed for. She also made the cheesecake and creme brûlée desserts for the wedding dinner which were also a huge hit. She is so gifted and talented. We were so happy with how everything turned out!

The entire team at The North House did an amazing job. Sean was our bartender for the night and he made each drink to everyone’s liking. He had anything you could ever want. The people on staff for serving that night were also absolutely wonderful. They were quick to take orders and deliver the food and drinks. They were so kind, fun, and efficient. Even before the wedding day when I was setting up some decorations the servers stopped by and introduced themselves to me. They were so happy and excited to be a part of our special day and that enthusiasm was contagious! Our waitress that night always made sure our drinks were full and consistently checked in with my husband and I to see if we were done with our food and wanted anything boxed. I heard the same raves about the other servers that night from our family. We are so grateful for their hard work and contagious excitement. It made the atmosphere of the night so much fun and relaxing for everyone.

I could talk about our experience with The North House team for days. All I can say to them is thank you for making our wedding day more than we ever dreamed of. We had a wonderful night and are so grateful! We will never forget the kindness you...

This venue is incredible and so beautiful, especially for larger scale events. The setup makes sense, is easy accessible, and allows for personalization. Unfortunately, the staff in charge and working the grounds are not as incredible as the venue is. We attended a sports banquet here and witnessed unfortunate interactions and have heard from plenty in attendance that their experience was less-than. I have attended plenty of my children’s banquets in the past, but this particular one had a lot of thought and effort put into it. Picture station setups with backdrops, table settings and party favors for all families in attendance. Unfortunately we were told the party favors were absolutely not allowed on tables, the backdrop set ups were not allowed unless placed in certain spots as to “not interfere with people’s jobs,” which, mind you, was in the lobby, directly across from the bar that it apparently was blocking. Wet floors and broken glass that wasn’t adequately cleaned up causing multiple people to slip and fall during the event. Attitude given when asked for additional chairs to be placed in the event space. While cleaning up afterwards, being told we needed to get out because “they did not have time for us and needed to flip the space for the next event.” Mind you, our group rented the space until 8:30 to allow for clean up, and the time stamp was 7:45 when this interaction occurred. Complaints by the staff that kids were “running around” when this was, in fact, a youth sports banquet. The food was delicious, I’m sure more people would have enjoyed it had their plates not been cleaned off the tables before asking if they were finished with their meals. I surely hope newlyweds aren’t using this particular staff to cater and host the most important celebration of their lives as a couple, because I know had that been my experience, I would have wanted a full refund. Had our experience with the staff been better, I was ready to recommend this venue to my children’s other sporting groups, but that wont be happening. If you are working in an event coordination business, I surely would hope that customer service and enhancing a group’s experience while they chose your venue to celebrate in, would be your first priority. The smirks, snide comments, and not even the simplest smile from most of the crew, is not what this...

The North House treats customers like second class citizens all to capitalize on making money.

The North House promises an exceptional, upscale dining experience and is known for its ambiance. My husband made 8pm dinner reservations for Valentine’s Day nearly a month in advance, and checked in on those reservations the day before.

Upon arrival at 7:45, we checked in and headed to the bar to grab a drink while waiting to be seated. The bar was drastically understaffed and a young man was hurriedly wiping down washed glasses with a dirty towel in plain sight while the one other bar tender yelled at the waiting crowd saying, “ I have no idea who is next so...” and “ who here is actually having dinner?” as if we were all aggravating her. The small bar was absolutely overflowing with people waiting for reservations and it was clear the North House only cared about slinging for money as loyal customers waited upwards of 30-40 minutes past their reservation time to be seated. My husband and I finally got called after checking in another time ( it seemed like we’d been forgotten) and to our complete dismay, the hostess walked us 20 feet away from where we’d been at the bar to a booth...wait for it...also inside the bar.

We spent dinner being messily and hurriedly dealt with while annoyed people stood in winter jackets inches from our food waiting with a diminishing dream of having dinner. The bar continued to be loud and rowdy all night due to the amount of people. Our table was knocked into multiple times, I had to yell to communicate with my husband, and the food lacked the finesse it should have had for the price we paid. My duck was overcooked, our calamari was clearly reheated, and our waitress was frazzled (and I don’t blame her one bit). Potentially the most offensive thing to me was seeing the numerous empty tables in their main dining room as I walked from the bar to use the bathroom at one point.

The North House really treated us like second class citizens on Valentine’s Day and we could have popped into any average bar for the same experience. Not worth the money. This is the type of thing that ruins a...