Subway — Restaurant in Bainbridge

I placed an order at 8:10 pm on a Friday evening. I was there at 8:25 to pick it up only to be greeted at the door with a "WE'RE CLOSED!!!" Well what about the online order I just placed. "You'll have to come talk to the manager in the morning (Saturday) and get it or a refund." Not a way to run a business especially after I've already paid for my food via online order and it showed you all were still open.

I did not go back Saturday. I went back Monday at 1 pm to pick my order up. I wasn't greeted with a "yes let me help you with that " the girl took off to ring a customer up then grabbed the telephone, said nothing to me, walked to the back around the corner out of eye sight. My son and I were telling the other lady what we had and asked to swap it for a chicken teriyaki instead of steak and cheese. We were told it will have to be what was ordered. Ok go ahead no worries. Then asked again what type of cheese we wanted then decided oh no that's not the type cheese you ordered when my son chose mozzarella for his steakncheese instead of provolone. I then said well don't ask us what we want just look at the receipt and put whats on it.

Pooooooor customer service. Not because they wouldn't swap it out but because of the attitude. If you don't want to work GO HOME!!!! I'M A PAYING CUSTOMER AND WITHOUT ME(US) YOU...

Miss Dria (I pray I spelled that correctly) was an absolute sweetheart! She made the most beautiful looking and tasting sandwich! Her customer service was on point! She had an upbeat vibe and was very accommodating! Love her! I haven't been to Bainbridge in going on 20 years, and this young lady was beyond worth 5☆'s! The gentleman working with her was busy and diligently working as well, so I'd say that they make a great team! The store was clean. Veggies looked fresh. Bread was fresh. Everything was perfect! Thank you, whoever the manager is, for hiring this wonderful young lady! She made my day! 💯 % She was trained well as a Sandwich Artist! I took my beautiful sandwich and had dinner at the Boat Basin. Incredible evening. Thank...

This is the WORST Subway I have ever been to. I get there and ask for an Italian salad and she looked confused. The lady must have started today, which I am understanding of. She asked the other lady if she ever made one… again confusion. So now I’m confused. Anyways, they “get it together”. They initially don’t even cut the meat, I had to ask. I was so distracted by the horrible quality of their vegetables that I didn’t even pay attention to how little the amount of lettuce she put in the container was. No wonder they were confused, they probably don’t know what a salad is… obviously. All of this, by the way, took 20 minutes. That’s 20 minutes and $20 (my boyfriend’s sub was ehh, but edible) that I’ll...