Guisados Jalisco — Restaurant in Bakersfield

Honest Review:

I ordered two pupusas from this place, and they were dry, barely had any filling, and tasted like they came straight from the freezer—definitely not fresh. I wasn't expecting much, but for the price, I at least wanted something edible.

The worst part? Customer service. I called nicely at 1 PM on Wednesday to speak with the manager (or whoever was in charge), just to let them know about the poor quality. I didn't ask for a refund—I simply wanted to provide feedback. The lady who answered was extremely rude, refused to let me speak to anyone, and hung up on me. When I called back, she told me to stop wasting her time and hung up again.

What kind of business operates like this? I’m never coming back.

Also, don’t trust their positive reviews. They bribe people into writing good reviews by using a lucky spin wheel. When I asked to spin it, the employee said I had to write a good review first—even if I hadn't tried the food yet! So most of their 5-star ratings are fake and written by people who just wanted free food.

🚨 Save your money and go somewhere that values quality food and customer service. 🚨0

Looks dirty in there too! Bathroom has no warm water, wondering how the chefs wash their hands...

You NEED to try this food. I had the Carne Asada plate and it's not the asada like in other restaurants, they actually use Ranchera. Great portion and comes with shrimp as well🤤. I was expecting store bought tortillas with my dinner but to my surprise, they were freshly homemade (Another huge plus). My kids tried the Pupusas, specifically the asada with cheese and chorizo with cheese. They were "BUSSIN'!" According to them in their Gen Z lingo. I will definitely come back to try them. The place was very clean and organized and the waitress was very attentive to us and very friendly. I will 1000% be back to try the rest of the items...

Went here for this first time a couple of weeks ago and have been back twice already. The food is delicious! I had the carne asada torta the first time. The flavor was amazing and they have a unique sauce that makes it even better. On top of the taste, which is most important, the size could be enough for two meals because it had a good amount of carne. Second time I had the Carne En Su Jugo. It was very tasty and lots of meat. Been back for the torta! I never left hungry!!

I almost forgot, I did try a pupusa and it was sabrosa and a great price...