Subway — Restaurant in Bakersfield

Understaffed!

(4 stars for just sheer lack of employees, service was impeccable.)

Stopped in after a long day to grab a bite, and there was a difficult customer ahead of me. There was exactly ONE employee working here (at the counter, anyway, not sure if there was anyone else because no one else came to help the guy out).

Said customer was becoming increasingly pedantic and demanding as the Sole Employee (Korbin) scrambled to appease them with their large, VERY particular order. If that wasn't enough, more people began to pile in, and everyone was growing impatient. On top of THAT, two young men came in with attitudes and started whistling the Jeopardy! theme after only about a minute of waiting.

Despite all of this, Korbin continued to smile and provide the best service he could, not skipping a beat even as the difficult customer continued to make changes to their large order. He didn't get flustered, he didn't get curt with anyone, he continued to do the best job he could. He even made a point of greeting everyone as they came in, apologizing in advance for the wait, despite any rudeness directed his way.

This review is solely to remark on Korbin's performance (the stars are for the restaurant's poor management and lack of employees during busy hours, Korbin deserves 6/5 stars), which was stellar.

TLDR: HIRE MORE PEOPLE, your turnover rate from stress must be outlandish! Korbin...

Indian ladys started talking smack in their language not trying to be racist. They were laughing at us and side eyeing while taking my order. We didnt like our order because the ingredients tasted funky and stale. The meat was rubbery and the hot honey tasted like maple syrup with hot sauce. Their oven is also dirty. We asked for a refund or to atleast get to sandwich fixed. The store owner had a bad additude and again started talking smack in another language. She called me big and acused me ot coming in for free meals to eat and eat and eat. We came in for the 6.99 meal that included a 6in sub a drink and chips. I was told i could make it a foot long for $3 and i did but I didn’t receive my drink and chips instead the lady charged me extra and said it was my fault and tried to charge me extra. All the workers were rude and extremely stereotypical. They acted as if me and my friend were stupid just because we were younger and tried to over charge us as a way to make more money. As she stated how she can’t give us a refund as they need the money. This was overall very shameful on them and they need to learn to respect others. We were more mature then them for...

There were 2 employees, a young man helping the customers and an older lady . The young man was so busy while the lady did nothing . She kept walking out from the behind the counter and pretending to do something with the soda machine. After about 15 minutes it was my turn , I gave him my order and as he was working on it he realized he had cut himself. Blood on bread and he went to the back to wash his hands . The lady still did nothing absolutely nothing to help him . Just stood there shaking her head . The young man came back and grabbed the knife to go sanitize it , went to the back again and the lady still did nothing. Worst subway I’ve ever been to . The young man deserves a raise . He’s doing it all by himself . He ran out of tomatoes while I was waiting and he went to the back to grab more, he didn’t know what to do with the empty trays and she’s just standing there . I was there a total of 25 minutes and this young man cut himself because he’s doing it all . A line full of customers and I imagine overwhelmed. I ended up leaving, the lack of customer service by the lady is unacceptable and the empathy toward her co worker is...