Dave's Terrace Bakery — Restaurant in Baldwin

I had planned a gender reveal party for Friday February 10, 2017. The previous week, I contacted Dave's Terrace Bakery to ask if they make gender reveal cakes. The associate I spoke with was very familiar with them and told me that they have done those kinds of cakes before and would color the inside icing pink or blue. I had my ultrasound on Thursday February 9. I took a sealed envelope to the bakery that day and placed an order for the cake. While placing the order, I stressed that that inside filling of the cake would either be pink or blue depending on what gender was listed inside of the sealed envelope. Again, the associate told me it would be no problem and thought this was a great way to announce a new baby's gender.

The cake was to be picked up on Friday afternoon. We were informed then that there would be an extra charge for coloring the inside filling of the cake. Although we had requested the card and envelope back, the owner/baker threw it away. It would have been a cool piece for a baby book but not a big deal because we would find out in a few hours at our party!

So Friday night we have a party at our home with friends and family. To our surprise, as we cut into our cake, we see pink and blue. Totatally confused, we rip into the cake to see that nothing had been colored on the inside! The center icing part of the cake was totally white!! The pink and blue we were seeing was from simply cutting through the top decorations. After ripping the cake totally apart, we found a very thin small section colored pink (see picture).

I immediately contacted the bakery to figure out what went wrong. Being a Friday night they were obviously closed. I received a call back at 10:30 Friday night, which is when the baker and owner come in to do the next days baking and cake decorating. At no point did I receive an apology. I was told that the baker who did my cake was the owner and he was too busy to speak to me. I was given numerous excuses as to why the cake was messed up such as the baker works 14 hour days, they can't color center icing because it bleeds through cakes and they can't turn back clocks to change what happened.

The bakery did end up refunding my money and gave me a gift certificate. I find it very deceitful that they would charge extra to color icing when they never colored it to begin with. I would NEVER recommend this bakery for any type of event. While receiving my refund the employees saw nothing wrong with what happened. In fact some of them felt that it was funny. I would never trust this bakery with any type of important event that can't be recreated.

The owner was correct in saying that we can't go back and change what happened but it's very unfortunate that they ruined our surprise. I have a healthy baby on the way, which is all that truly matters. Just giving a warning to others so that their special event isn't ruined...

Story is unbelievable but true. I placed an order over a week in advance for my son's birthday cake. The morning of his birthday one of the workers called and told me they had 3 people not show up and weren't going to make it. Just like that. No apology. No offer to make it up. Nothing. When I got mildly upset and told the lady that wasn't acceptable she hung up on me. When I called back and asked for the manager she was WAY worse than the first person and hung up on me. I called back again and they just picked up the phone and hung up. I waited a little while and tried to get a message to the owner and the lady threatened to call the cops if I called again. I've since called 3 times (once a day) and tried to speak with Dave the owner with no return calls. I wanted to discuss this with him before leaving the negative post since I've never felt the need before and wanted to give him a chance. Left written and voicemail messages so I know he has to be getting. If these managers treat their employees like they do their customers no wonder 3 of them called off at once. I used to go there once a week or so to take donuts to work but never ever again. Pastries are ok but not good enough to make up for such horrendous customer service. There are plenty of other equal or better bakeries in the area to give...

Rating: 4.6 Stars

Update 8/6/2021: My mom bought their Carrot Cake for my cousin's birthday, and this was my first time having it! It was fantastic. The icing was the perfect sweetness, and the cake itself was excellent. I highly recommend this Carrot Cake!

Update 4/4/2021: My family ordered an Easter Paska Bread. It was light, airy, and tasted great. The raisins were nicely spaced and complimented the bread very well.

This is a great bakery. My dad has been getting cupcakes from here for years, and I always enjoy them. I really enjoy their chocolate chip cookies as well. While I typically like warm, gooey chocolate cookies (e.g, Hot Box Cookies in St. Louis), this place has quite the unique chocolate chip cookie.

When I was home for Christmas, I had to get a few because my dad was ordering cupcakes for a family member's birthday. Accordingly, I asked him to pick me up a few of the chocolate chip cookies. They were great! They had a unique taste, are quite crispy, and have a generous proportion of chocolate chips. Furthermore, you can't beat the price!

Definitely give this bakery...