Brew Brothers — Restaurant in Baltimore

I got the All American burger. When I got home, the burger was seared on the outside but raw on the inside. It clearly states on their menu that all meats are cooked well done.I tried to return it the night that I got it, but they were closed. So I try calling them the next day, but no one never answers. So I said okay.let me take it back. The manager comes out and said you have a problem with the food. I took the receipt and food out the bag and explain the proble I had with the uncooked burger. She tells me there's nothing she can do about it because She don't know if this is their food but she never opened the box to look at it That was the craziest thing I ever heard This is your container and your food with the receipt I did not ask for my money back. I simply wanted a well done burger. I can describe the young man who waited on me. So basically what she was telling me is. Once you leave with your fool, if there's anything wrong with it, there is nothing she can do about it .Wow unbelievable I never heard of such crap before in my life. This is not the first problem I had with them about my food but it serves me right because I keep going back trying to give them another chance but this was the last straw. No wonder her employees do not have good customer service skills. The manager is just as bad, if not worse than the employees. So they just lost. another customer, we'll...

What an awesome experience. Started coming here with my wife to watch our away football games (and maybe do a little betting). Sat next to a couple one weekend. Got a great recommendation of the nachos and had a nice chat. Came back two weekends later, sat at the same spot at the bar, wearing our game jerseys and eating nachos, and the same gentleman comes up in a very nice pressed suit and offered to pick up our bill for the afternoon. Apparently, he's one of the hosts here and recognized us from the last time. What a fantastic way to connect with your customers. Will be back. Again. And...

Stopped to get a bite to eat before heading to the Ravens game and I wish we had went with another option. Our server was extremely rude and not very attentive, we were seated for about 20 minutes or so before she even got our drink order, which took another 10 minutes. Tried to order pizza and was told we couldn’t because they did not have dough for it so we went with the nachos, which took about 20 minutes and once they got to our table they were cold. They were a bit understaffed for a Sunday I would say. This place could be a great spot but I would definitely look for...