Papa Johns Pizza — Restaurant in Barberton

I am completely done with ordering from here. This isn’t the first time I had an issue from this location. I will not talk about past issues but I will talk about what happened yesterday. Yesterday I ordered a pizza online from work so my Husband and son would have something to eat until I got off. Multiple times I pressed NW as part of my address but when the order went through, it still showed NE. I called the store and spoke to a young lady about my address to make sure the pizza would get delivered to NW.... Everything was fine and dandy until I received a phone call 2 hrs later from my husband stating the pizza never arrived. He gave the store a call and they stated “My driver tried to find NW, since he couldn’t find the house he gave the number a call, the person said NE. Went to that location and didn’t find a house so he came back and cancelled the order”.…I gave the store a call to see what happened because my husband NEVER EVER spoke to anyone on the phone. A young man who was rude and basically believed his LYING driver instead of a customer said “well I don’t know what to tell you because that is WHAT happened!!” I’ve ordered from here many times before and my pizzas would arrived to my location (even though it would get there 2hrs later and would be cold), so what’s new?? I will NEVER order from here again. The only reason why I was so upset is because we only have one vehicle, I didn’t get off until 5pm... so my Husband and my son had to WAIT for me to get off just so they could eat. I ordered the pizza around 1pm so you rack up how much time my family had to wait to eat. NEVER AGAIN!! I think it’s funny how I read someone’s review and they stated that the driver did the same exact thing. Maybe this driver needs to be replaced with someone who has more since of direction, who is not lazy, and will actually care about working for the company to make you guys look good instead of lying to make...

I give Papa John's 5 stars because they've never disappointed me until last night and today...Therefore I refuse to give them a bad review due to one managers poor people skills and bad customer service. I placed a delivery order last night at around 10:25pm. My order was taken and I paid with my Cash App. I was told it would be delivered in 25-35 minutes. At 11:40pm when my order still had not yet arrived, I called to find them closed. I them checked my Cash App only to find the transaction had been cancelled at 10:47pm. When I called today to speak to a manager about the situation at hand I was told that there was nothing he could do about it and that the order was never even prepared. Well why was it not, I ask and then why am I not being comped for my trouble? Why was I then treated as if it were no big deal? When I questioned his decision, he hung up on me. I then called back to ask his name and he told me his first name and hung up on me again. Which leads me to the question, how did this manager that mishandled my call aquire his position in the first place? I'm very disappointed about this event, not to mention the meal that myself my boss and my co worker missed after a very long and hard day on the construction job. We woke early this morning to start work again after going to bed hungry. Really not happy about that. I won't mention his name here but I will be contacting their corporate office about his lack of management skills and this quite...

Absolutely worst service ever Terrible employees!! I ordered my pizza at 1am on a Friday said it was going to take almost two hrs to get here when questioned about the outrageous time from she said I have backed up orders on the screen and only two drivers on Friday at 1am it was almost as if she didn't want to take my order so we offered to walk up there and get it I only live 4 blocks away she said no when asked why she said it’s for my protection and hung up on me I had called back 6 times before someone finally picked up same girl I told her it was extremely unprofessional To say something than to hang up on someone it also was extremely rude to not answer the phone after calling back 6 times she said she did not do that I was making things up (I was drinking but I was not that drunk) I had told her she was on speaker and there was two other people here that could verify what happened she than proceeded to hang up again on me so of corse I called back and again it took me calling back 10 times before she answered I had asked if I was getting my order her response was no I have the right to NOT serve rude customers I has told her the only one being rude was her and again for the 3rd time she hung up on me for $25 pizza they sure do not know how to talk to PAYING CUSTOMERS again two other people can verify this and we where mad we did not...