Johnny's Pizza House — Restaurant in Baton Rouge

Johnny Huntsman would roll over in his grave if he witnessed the situation of this store tonight. We ordered online and drove to the store within 30 minutes. Our order was ready when we initially arrived however, we had to add an additional pizza and knew it would take a bit of time. There were at least 12 people waiting around the register for their orders. One man, in a very unpleasant tone, told the employee behind the register "I have been waiting and in 3 minutes, it will have been an hour!" A couple I began talking to had been waiting an hour as well. People were becoming increasingly agitated as they all asked the employee about their orders. It appeared as if there were 4 or 5 employees working in the store yet only one was working the register while a few of them just roamed around the kitchen, one with his pants hanging down exposing his underwear and entire buttocks. At one point during our wait, customers were told they were no longer accepting new orders so several new customers walked out the door upset. The man who had been waiting an hour returned to the counter, demanded a refund, and asked if a pizza sitting in the warmer was his. Sadly, the pizza had been sitting in the warmer for the entire hour of his wait, even though he repeatedly asked for status. During our 1 hour wait for our additional pizza, we saw several people walk back into the kitchen to the pizza warmer, check the names on the tickets, then take their pizzas. The phone rang constantly during that 1 hour and was never answered, not one time. The entire situation was just terribly unfortunate. I must say, even though several customers were quite irate, the employees retained composure and remained...

I want to update you all on my experiences since my review. We have continued going to Johnny’s and on the 3 occasions since our last visit, the same employee has served us and I have to say that the management at Johnny’s has done a good job training. The young man has been very pleasant and has done a great job with servicing us with no hiccups. I hope Johnny’s continues to train their employees properly and I am glad they did with this young man. I also want everyone to know that I did not accept anything free from Johnny’s, that was not my intention and never has been when I write a review. I believe it says a lot for a company to look at a review and identify where they need to improve and do it. Thank you, Johnny’s!

The pizza is always good. I know hiring is challenging now but training is not. When we walked in the guy at the register goes to the back. We were the only ones there. He rang up our order and we asked for cups for water. He charged $4.98 for the cups. He didn’t ask anyone. A lady from the back told him to not charge for cups just make sure we get water. Another customer came in and we were not going to hold her up for a refund. The guy gave us the smallest cups they had. I asked if that is what a $2.50 cup looks like. The lady got us big cups, we got our water and are waiting for our food pissed because the lack of training and personality from this employee. I hate writing this review because I like the company. But if you don’t want to pay an extra $5 for cups then make sure he understands. The food is good but that employee needs to be trained! I won’t bring in outside food or drinks but I will bring in outside cups...

I was so excited to try Johnnys but will never ever go back. I ordered a few items and had the hubby pick up . When he got home the order was completely wrong and were missing a pizza altogether , so I called and was met with a very rude manager who refused to take responsibility and was going to require me to bring all of them back just to prove one was missing (we were not willing to, we live 30 mins away and it was a Friday night on a game weekend in Baton Rouge , enough said) . No refunds allowed. Period.

After extreme rudeness and absolutely zero customer service, I just couldn’t deal with him anymore after about 20 mins of this (I actually couldn’t even believe a manager would talk to a customer like that) so I asked for the owner of the franchise to call.

A week later, no call. So I call again and went thru the whole story again with that manager and The manager said yet again he would have the owner call and issue a gift card. He promised I would have a call by the end of the week.

No call. So I Called yet a 3rd time to be told I would hear back by the end of the day.

Still waiting on that call and that was 4 months ago…. Literally all Im waiting for is that gift card for the one missing pizza, which should NOT be hard to do (since they don’t provide refunds even when it’s their mistake)

I can’t say how disappointed I am in the management to not even have the Courtesy to return a call when they messed up, as a business owner if there’s a mess up I will always get in touch with the client and make it right.

Apparently johnnys doesn’t operate this way. I will NEVER recommend this...