Tropical Smoothie Cafe — Restaurant in Baton Rouge

Went through the drive thru and my order was repeated back to me wrong twice with a fruit I’m allergic to included in my smoothie so I decided to go inside and make my order. Worker was rude had an attitude that she got the order wrong the other two workers were hyper focused on a big order and made my smoothie entirely wrong. I love tropical smoothie but this location and team need to be overhauled. I got a smoothie with pomegranate and cranberries in it and they handed it to me yellow. How?!?!? I had my husband take it back and they actually tried to justify it🙃 I’ve been getting that smoothie for years. I know what the color and texture should be like. They rushed thru the redo and didn’t blend it all the way. I had huge ginger chunks in it. Never again until I go out of town. They have ruined my tropical smoothie experience...

Tropical Smoothie today and was extremely disappointed with the service. I ended up waiting 35 minutes for my food, which is completely unacceptable for a place that’s supposed to be “fast food.” The delay seemed to be caused by an employee repeatedly walking in and out of the restaurant instead of focusing on getting orders out. When i got out of my car (in drive thru) & went to ask about my order I was met with attitude.

This level of service is unacceptable, especially when customers come expecting quick service. There’s no reason why I should be waiting longer here than I would at a sit-down restaurant. Please do better—this is not the standard I expect from Tropical Smoothie...

I go here quite often and I absolutely love it. I first tried it in Houston and when I saw they opened one in BR I had to try it out. I went within the first month or so of opening and everything was great. The food, the smoothies, and the customer service. There’s a Smoothie King 4 minutes from my house, I make the 15 minute drive out to Tropical Smoothie instead because I know the ingredients used here are fresh. Also, Tropical Smoothie has great food options too. They have a wide variety of everything. Everything inside is super clean and the longest I’ve waited in the drive through was 10-15 minutes because of the lunch rush and the fact that 4 cars pulled in right...