Subway — Restaurant in Baytown

I usually like subway, and this one is near to my home, but today I was disappointed in my experience. I had ordered a sandwich for pickup after my workout, and I came in at the time it was supposed to be ready, saw they weren’t done yet, and so I waited. No rush, I’m a pretty patient person. However, when I waited at the register after seeing they were finished, I asked the employee if these were for “Marisa” even though I was 100% sure they were mine. She ignored me, I thought okay, maybe she just didn’t hear me. However, some door dash employee stood up, waited behind me, and before even acknowledging ME, she spoke to HIM. She tried to give him my sandwiches, and I repeatedly told her, “no those are mine. I am Marisa.” To which she quickly snatched the sandwiches behind the counter so I couldn’t reach them. Only now that I was upset had she decided to listen to me, and that is when I spoke very loudly again stating that I was Marisa, and those were my sandwiches. I used to work in food service, and I still work in customer service, so I know how tough it can be, but completely ignoring me, and choosing to speak to the person behind me is plain rude. I don’t get upset easily, but this really baffled me. I will order from another subway IF I ever decide to again. Btw, it was an older Hispanic woman. I didn’t get a chance to read her name tag or else I would have specifically named her so that management can address...

Placed my order on the at 6pm, the app confirmation said it will be ready at 6:30. I got to the store at 6:35 but when I got there and told the worker I placed my order online ,the short heavyset woman told me they didn't get an on line order then insisted I was at the wrong store but I provided proof and showed that wasn't the case. Then she says the order must not have came through yet so she we waited , then after 2 other customers left she started asking more questions as she looked through receipts then said someone picked up the order, but can't be because no one knew I was going to Subways another gave free food to someone then she went on to remake my sandwiches....but had the nerve to have attitude but shes lucky I didn't...

I generally have no trouble with this Subway, but today, WOW, did they totally miss the mark. I ordered a Spicy Italian on regular italian bread....it's not regular italian bread. I asked that it be toasted. It wasn't toasted. I asked for extra cheese.....no extra cheese (but, of course, I was charged for it). I asked for a 40 ounce unsweet tea....I got what appears to be a medium. Is it REALLY that hard when the order is spelled out specifically as to what I have ordered that you cannot put it together that way?? Not a happy camper. This was a simple order. I'm losing my faith in any type of customer service or caring in the restaurant...