Baskin-Robbins — Restaurant in Beaumont

I am a very dissatisfied customer. I wouldn't even give one star. The customer service from the manager was extremely terrible. I ordered a cake for my nephew's 10th birthday party and recieved a cake completely different from the one I originally ordered. The manager didn't reimburse me for the inconvenience because I ABSOLUTELY needed a cake for my nephew's party. I had no other option with the time of the party. She said I could either leave with the cake and not be reimbursed OR leave without a cake but with a reimbursement. I could at least have the cake my nephew didn't specifically order and my money back especially if I paid almost $17 for it. Also... aparently the cake I received was $40. So the manager made the situation seem like it was my, the customer's, fault the cake was made incorrectly. So I have a disappointed 10-year old because he was excited about the Stranger Things Polar Pizza as advertised and receive a regular ice cream cake but the the exact "happy birthday, " wording on it. I wouldn't recommend this...

TERRIBLE SERVICE!! Employees always seem as we are inconveniencing them. Throwing your order on the counter while rushing you when no one else is inside/drive thru and still getting it wrong. Worse part they don’t even let you finish your order and they come back more aggravated. I understand that working in customer service can take a toll on people. Dealing with people as a primary source can lead to some rough days that’s understandable, but projecting it on innocent bystanders is not the answer especially at a business establishment. This is not the first terrible experience with this establishment; same employee, same experience. The other times I let it slide and gave them the benefit of the doubt as I understand things happen, but treating others disrespectfully when they are not being disrespectful to you at all...

Against my better judgement every single time I come here I leave regretting it. Two weeks ago I decided to give them another chance and they left me upfront for 15 minutes so I had to drive back around for my order. Today I was at Marble Slab but decided I would give them one more chance. I got back in my car and drove over to which of course they were out of the flavors I wanted so I went with Chocolate Chip only for it to not be completely filled. When she handed it to me I know she saw my facial expression but just shut the window like it was nothing. Their customer service is only decent when the manager is there so you can tell when he’s not. Today definitely was...