McDonald's — Restaurant in Beaumont

I placed an order for an iced caramel mocha, but they didn’t put the whipped cream on top. It might be minor, but it’s a clear indication of an absence of attention to detail. About a week ago, I came to this location and ordered a filet fish sandwich with no cheese or tartar sauce. I had to turn around and go back to the restaurant to have them remake it.

During that visit, as I was standing in the lobby, a team member took a phone call from a guest who also had an issue with their order due to a mistake by the staff. I’m assuming the guest was upset, but the team member was not at all empathetic and was extremely matter-of-fact. When the team member concluded the phone call, she commented on the guest’s demeanor, stating, ‘It’s not that serious,’ when it literally was. If the order had been completed correctly as requested, the interaction could have been avoided.

The fact that I’ve had consecutive interactions where an error occurred and witnessed a team member poorly handling an interaction with another guest regarding an error more than demonstrates a need to bring attention to this pattern of behavior. It doesn’t matter that it’s McDonald’s or that it’s fast food. Guests are paying for specific requests, and it’s insulting for team members to just give guests whatever and feel it’s not a big deal when a guest lets them know they were wrong.

The interaction I witnessed was in front of a manager who said nothing by way of correction, which lets me know the behavior is both commonplace and accepted...

The worst kind of experience. This was the first time I've been to McDonald's in years. I first visited the one by my house but they didn't take debit cards. So I drove down to this one. They have two drive-thru lines, but only one works, apparently. There were no signs, but I learned it the hard way. When I finally talked to the drive-thru attendant, she took my order and $14 just fine. I couldn't understand the girl handing out food because she had a mask on, so she asked for my receipt. It was busy so, she handed me my order and I pulled around to check it. Wrong order, how is that possible whenever you have my receipt? The order they gave me was a burnt 20-piece chicken nugget and two fries. The lobby was closed so I knocked on the door and spoke to the manager. He took back the order and went to the kitchen with it pretending to make a fresh order for its rightful owner. That's not protocol. My order was a Sprite because they don't offer Hi-C orange anymore, a 10-piece chicken nugget, a stale bun filet-o-fish, and half an old large fry with no salt. No ketchup or napkins in the bag. The sprite was good. The shake machines never work at these places anymore because you're supposed to clean them once a week and it takes effort. One of my first jobs was at McDonald's decades ago when I was in high school. McDonald's used to taste great and it was cheap. Now it cost as much as a dine-in restaurant and it's like playing...

Extremely disappointed in the customer service that I was given today at the drive-through.. When approaching the drive 3rd pick up my order not one but her not 1 word was said to me a bag was shoved in my face along with my drink no vocal communication whatsoever at all. I specifically had asked for great jelly the the employee tvery abruptly told me that there was great jelly in the bag .Upon getting home andSplitting up the McDonald's order for my family I become aware that I'm aware that there was no jelly in the bag at all only picante sauce 4 sauce packets of pecanti sauce which did not go overwhelmed at all with my family. I felt very very uneasy cuneasy coming away from this situation As I was not greeted nor thanked nor even anything except for to very rudely tell me that there was grape jelly in the bag when I reiterated that I needed grave jelly for 4 people who were going to be eating breakfast. I think it would be very appropriate for this young lady to be young lady to be retrained in customer service and I WOULD LIKE A REFUND FOR TODAYS TRANSACTION. I DO NOT LIVE ON BEAUTIFUL Beaumont so, PLEASE contact me via US AS I LIVE OVER 100 MILES FROM THIS LOCATION. Also no receipt was given so I have no ide the...