Olive Garden Italian Restaurant — Restaurant in Beaumont

There is so much to say about my experience lastnight. First off our server Shakari was wonderful. She did nothing wrong and was extremely polite and accommodating. Now the issue was Zack to start off with. He had nothing to do with our service or table asked to clear plates, thats fine. But instead of waiting for me to hand them to him he proceeds to reach over my food (I had yet to take a bite of) while still talking. I see either spit or sweat and what looked like deodorant or crumbs all fall from him into my food. He takes the plates and walks off. I ask Shakari to please have them remake my food and explain the situation. She takes the food and has them remake it and tells me she would make sure to bring my food out herself. I tell my wife whats about to happen before it does. Now as my food is being prepared another server Mike starts walking from the kitchen area to the area behind and to the side of us. No other tables are occupied in this area. Zack for what ever reason comes out and tells me my food is being remade and he put a rush on it. Mind you Zack has nothing to do with our table or service so he doesn't need to come tell me anything except I apologize. No I feel like they are definitely doing somwthing to my food. Just before my food comes out Mike comes and sites behind my off in the empty section just watching me. Now I see Zack brings my food with a smirk on his face. I call Shakari over and tell her I refuse to eat this, telling her If you were me would you eat food that the person that caused you to send food back for doing some disgusting stuff. Now that im not eating the food Mike now gets up and leaves. Im guessing he wanted to see me wat the food that they did somwthing to. I get a manager over and explain it all to her. Mike is standing behind my wife at the servers computer being nosey so when the manager asked who was the one sitting down I said him, hes right there. He yells at me saying I dont know what your talking about I was checking on my pregnant wife. The manager tells me there's no reason for him to be over here or sitting down its seems kinda suspicious to me. I said I agree and would yuu eat anything after all that. She said no and comped our food. We tipped Shakari half of what the bill would have been because she was a great server and did nothing wrong. I can tell you I will definitely not be going back to this...

Went with coworkers two days in a row.

First day we waited for over 30 minutes for our food. My chicken parmesan was hot but the chicken was a bit over done. My coworker's plates were lukewarm at best. The manager did come over and apologize and discounted our meals.

Second day was a larger group there for a birthday party. I've worked food service and don't have a problem telling my companions if they are being ridiculous and need to tone it down because they are being too demanding. That was not the case here. The waitress was VERY rude and unfriendly. Instead of offering a choice of soup or salad she said she was bringing salad out for everyone. One of my companions ordered an appetizer as her entree, was never asked if she wanted salad but charged for it. We waited for quite a while to get our checks, our water glasses were never refilled and the waitress waited to show any kind of kindness until she was passing out checks. When I walk into a restaurant and sit down tip starts at 20% and a waiter/waitress has the opportunity to go up or down from there throughout the meal. Waiting until you hand me my check to be nice is not going to get you a better tip. I rarely tip less than 20%, and usually tip more. That was not the case here.

I refuse to pay my hard earned money for a meal that is mediocre and service that is sub-par. I will NOT be back to Olive Garden for...

I was eating there with my family. I received a bowl of soup with a small hair in it and decided to look past it and try to finish my meal. But moments later with my replacement bowl of soup I encountered another small eyelash type hair. Putting it aside and feeling quite disgusted I contemplated whether or not I could finish my meal. Then to my surprise my girlfriend pushes her bowl of soup aside completely appalled at the fact that her bowl had a full length human hair in. At that point I could not finish my food I was even more disgusted. After telling the waitress the manager came to my table and said she would "comp" the meal. Moments later they give me a check saying I owe for part of my food, a drink, and 2 kids meals. After a moment of trying to understand why I had to pay for part of my meal I spoke with the waitress. Again the manager came to my table and presented a bill with only the 2 kids meals and our drinks... I ended up paying it just so I did not have to argue.. I think after such a terrible experience the manager should have "comped" the whole meal, not just 2 dishes. I will not eat here ever again because the fact that they are apparently not following proper preparation protocols to prevent this from happening. I could understand one hair by chance but three sperate bowls with three different hairs was unacceptable. Beware when...