Noodles and Company — Restaurant in Beaver Dam

Walked in with no customers and 3 doordash orders on the screen around 11:25am. I'm holding my child and kierra rudely states they are busy and they will be with me in awhile. Took her 6 minutes to deligate this task to the other worker because she was too busy and needed to make a salad. After placing my order which I didn't catch her name but was alot more customer service orientated than Kierra, Another older gentleman came in with a cane. Now it was kierra's turn to take the order. After he waited 5-6 mins she finally decided to take his order. You could tell he was struggling to figure out what he wanted for lunch. He wanted butter noodles. She asked if he wanted any meat and he couldn't hear her on a fact that he brought up he has different hearing aids and he tried to joke about it as he saw she was being impatient. She rudly stated ANY PROTEIN as he thought for a second longer than she wanted, he responded and then she mumbled something explicate under her breath. Food did come at a reasonable pace once I ordered but my child's broccoli was still cold and hard. I don't eat out much but will not be going back to this location. Could use better time management, customer service skills. Your hospitality is very low. Hope you'll change for future customers or you'll last as long as other restaurants in beaver dam that...

Noodles and Company is one of our favorites but skip the Beaver Dam location. The employees don’t even try to wait on you. They are busy with Online and takeout orders. We waited ten minutes at the register to order. Employees made eye contact with us but did not acknowledge us. When the young lady came to finally take our order we seemed more like a burden. Then if you pay by credit card they ask for a tip. What a bunch of nonsense that is! Our food didn’t take that long and it was good. Every table was still dirty from the lunch hour (we ate at 4:30 pm). This restaurant could be five stars with proper staff that was trained, tables that could easily be wiped off, and even if they just apologized for the wait it would...

While out to eat for lunch me and a friend had came in and ordered, once the food came out we started to eat and after a bite and moving stuff around my buddy found a decent size glass shard in his pasta. so he brought the glass up and informed that there was glass so they offered to make a new pasta but then they eventually walked up and accused us of putting glass in our own food and told us to leave. when asked to show the camera footage that they talked about, they said they can’t show it. very disappointed in how we were treated and told to leave after we found glass in the food. and the reasoning was because they didn’t have that type of glass in the back.Note: WE did not put glass in...