Arctic Cafe — Restaurant in Bedford Township

Today I witnessed one of the worst customer service situation I’ve been in. A 75-year-old lady asked for a reese’s pieces flurry. When it came out it was a flurry with pieces of Reese‘s peanut butter cup in it. The lady came back and explained that she doesn’t eat chocolate and Reese’s pieces doesn’t have chocolate. The young lady behind the counter didn’t understand right away what Reese’s pieces were. I helped explain it. The lady asked if she could have something different and the young lady at the register said yes but you’d have to pay for it. The 75-year-old woman walked away and said she couldn’t eat it and didn’t think she should pay for two items. I then pursued the conversation and said that she certainly didn’t mean pay for the whole thing but the difference in price. I was wrong the young lady behind the counter said she needs to pay for both items because it was not her mistake it was the 75-year-old woman’s mistake and that’s the policy of the owner. I asked for the owners phone number and the young woman said I’m the daughter of the owner and would not give me her father‘s phone number. I will not be frequenting this place until I get a reply that helps me understand this policy. Many people witnessed the encounter and were...

Go to purple penguin instead!! This place has Rude employees. They had a line outfront at one window with at least 3 to 4 employees. Never opened the second window but instead one employee signals to the person last inline to come inside. So we followed since there taking orders inside too. Gives them their ice cream "oh because there "regulars"... girl employee walks away then about 5 minutes later comes back with an excuse saying there only taking orders at outside window. Um what?? We left and will never be back. I don't ever do reviews but I work in customer service and you don't ever tell one customer to come in and if another customer follows into that line you ring them out. You started a 2nd "line" you can't be a certain way with one customer then treat another in a rude way just because you don't want to. Ive never seen such poor customer service as I do when I go to this place. From last season to this spring the service hasn't changed. The employees give a bigger attitude when the entire softball team goes after a game too. If you can't even put on a fake smile and lose the teenage attitude when it's apart of your job then I suggest getting a...

From recent reviews it sounds like maybe the owner's daughter needs some customer service training.

I was a customer from out of town, there in the middle of a weekday. I had no problems with service, but I have some suggestions for making the restaurant more welcoming to first-timers. With no one else there, I wondered if it was open. There is a small neon "Open" sign, but it was not turned on. I had found it on google maps looking for restaurants, but from the road it looked like it was not open.

I drove in anyway. Parking is in the back, and it wasn't clear where the entrance is. There is a switchback ramp to a side door, but it didn't look to me like that was a way to go in, so I continued walking to the front. That is where there are walk up windows, but again if I hadn't seen someone inside I would have thought it was closed.

Service was unremarkable. Not rude; not particularly friendly. I would recommend better signage and employing staff who enjoy working there and and interacting with customers. (When they become available; I understand that's...