The food is good. It's probably the best pizza I've had around here, to be honest. But this review isn't about the food quality. It's about their customer service.
Today they advertised free cheese or cinnamon sticks with an order of $15 of more. I ordered online and my order was ~$20. The online ordering system doesn't have an option to apply promotions like the one they advertised today, so I added to the notes section that I wanted cheese sticks. It didn't come with the order when it was delivered so I called them and was told I could come pick it up or they could comp me the next time I came in.
I don't go in and eat because I don't want to, and I had the order delivered for a reason. That reason was not so that I could pay for a delivery fee just to drive up there because they didn't...
Read moreI ordered a pizza, an apple dessert pizza & a 2 liter. The website, as well as the confirmation email stated a 45 min delivery time. When that time came & went, I called them. I was told that they no longer have delivery because their insurance dropped them without notice. I was told that they are using Door Dash to deliver their food. I told them that information needed to be on the site. I asked if the tip I applied would be given to the Door Dash driver. The response was "I'm not sure but I think they do". We finally got our food an hour after placing the order. The food was hot, I just think the service logistics need to be worked on. Challenges the company may face should not have an affect on the customer experience. If door dash is doing delivery, then why is Simple Simmon charging...
Read moreAbout a month ago my family and I went in for an easy dinner. The sign on the door, and their website stated that their buffet SHOULD HAVE been open for another 20 minutes but it was already closed. 2nd letdown was when we were waiting for 45 minutes for 2 pizzas! Come to find out, they sent our order out for delivery!! So after they give us the wrong pizza, I ask to see my receipt. The cashier took our order completely wrong after my boyfriend repeated it numerous times, and overcharged us. One of the managers was apologetic and only after I asked offered us THE DIFFERENCE in the pizzas. We had employees gawking at us for our entire meal and for all that trouble, we got a free order of breadsticks. We will...
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