Sonic Drive-In — Restaurant in Belleville

This is the message that I sent to corporate Facebook messenger.

Hi there, not sure if I'll get a response from this message but it's worth a try.

Tonight we attempted to go to sonic for the first time in at least five years because we moved to a place that didn't have one anywhere near us, we've recently moved to Belleville, Illinois, and we're so excited to go to sonic tonight. We ordered our food, my son has celiac disease, so we ordered a burger with no bun, and he was really excited about it, we got all the way home which is about a 15 minute drive or so from the sonic to our house, and there was a bun on it. It even said no bun on the receipt so we didn't think that we needed to check it. And we should've checked it, but we didn't because I said no bun , and it said no bun on the receipt so I thought they knew what they were doing. I paid $30 for two people to eat, and they got it wrong. And he was not able to eat his dinner obviously. Instead of driving all the way back, I called the store. I requested the manager, and of course, instantly people assume that I'm a "Karen". no, I'm a customer who's just trying to feed her son and herself,that got the wrong order, and Was asking for a manager to rectify the situation. Someone got on the phone that sounded quite young, but I have no idea. I requested their name. He said it was Jaylin. He claimed to be the manager. I told him what the problem was, and I said when someone orders a burger with no bun, there's a reason, and instead of any kind of apology or concern or attempt to rectify the situation, he simply hung up. He literally said no words to me, and hung up the phone When I attempted to call back times, no one ever answered the phone. So now I'm messaging you. I really hope that this is not the way sonic wants to treat their customers. I really hope you guys aren't OK with this. I would love it if somebody would return a message to me, but I imagine you get many many messages. You probably will never see this and if corporate attitude is the same as this "managers" attitude, then I don't expect to hear anything back, it's just really such a shame that this is what Customer Service has come to. That you guys just show your customers that you just don't care. Not about them, & not about doing a good job for them. I really really hope that's not the case. I literally just wanted to let him know that the order was wrong and that I would like to come back and get a new order, but now I can't trust them to even make the order...

A week ago I come here and order The Nicole tell them no ice lady talking on the speaker box seems confused and says what? I tell her again you know The Pairs and The Nicole drinks. Then she says I can’t understand you please pull around. In my mind I am thinking this lady really don’t understand the drinks you guys have. When I pull up show her the picture and she had to ask the guy where it was on the computer. Then she shuts the window and the woman and guy disappeared for 5 to 10 minutes making one drink. I wasn’t sure what they were doing messing around or didn’t know how to make the drink finally it came without ice.

Today I come here try and order a gape slushy and The Paris they tell me what and the lady thinks I ordered a sweet tea. I told her no I want the Paris Hilton drink without ice. She still can’t understand and tells me to pull up. A manger comes out and ask me my order same as before show her the picture tell her The Paris no ice. Then when I pull up to window I tell the cashier my order to make sure its right and it is. I pay, and my drink comes out less time than last time maybe 5 minutes later with ice. II told them three times no ice and If I say no ice then it should not have ice in it. It's a little odd that it took much longer at my first visit when

I ordered one drink and my second visit I ordered two, but they were much faster. Both times I been here were around the exact same time. For real, you need to get the speaker box fix and maybe train the...

I order at Sonic frequently and use the mobile app all of the time for half priced drinks and the rewards. Today I ordered a mobile order at 1:17pm for pickup at 1:30 and I pulled up at 1:32pm, indicated I was there through the app. So at 1:45pm no one had come to the stall yet so I decided to wait another 10 minutes and then I went through the drive through which was backed up as well I waited in the drive through for another 30 minutes for my order. I waited for my order for almost an hour total. This is by far the worst Sonic experience I have ever had. I understand being busy but whoever was in there was literally ignoring the gentleman in the car next to me pushing the red button trying to get someone’s attention, another car honked their horn trying to get someone’s attention and not one time did someone come out and say anything regarding our orders. Then the man in the window proceeded to tell me they lost my ticket and didn’t even know what I ordered. Had I of not already spent $13 on my food I would have honestly left. I’m not sure who manages this store but from one restaurant manager to another, I would get a handle on whatever is going on over there because this was the worst fast food experience I have ever had in my entire life and I myself will no longer be ordering from this...