Bona Fide Juicery — Restaurant in Bellevue

The food is very delicious and well balanced. I knocked 2 stars off because in 3 visits, I have either gotten the wrong menu item or not gotten the additional toppings I had to pay extra for. (really? a whole $1 for a scoop of peanut butter, or .50 for a tbsp of chia seeds???what, are you plucking each seed by hand back there?)

They were good about replacing the wrong item the one time I caught the error in store, but that still resulted in 15 more minutes of waiting, after my wife and I had already sat and waited for 30 minutes for our first smoothies. Even when they were trying to do right by the customer they somehow miscommunicated which of the 5 girls back there was actually going to remake my item and all of them just went back to working...

I generally enjoy dining here, but my visit today was disappointing. First they gave me the wrong toast (someone else's order) I ordered the sunrise toast, which is usually a favorite because of its crunchiness. Unfortunately, this time it arrived completely soggy. When I politely pointed this out to the cashier, her response was simply 'alright,' and she seemed indifferent, which made the experience even more frustrating. The lack of concern about the food quality and the customer service issue is not what I expect from this establishment. I hope management can address this for...

My daughter and I really do love Bona Fide, but I have a little constructive criticism. I think I need to stop ordering because I consistently have to wait at least 15 minutes past the scheduled time to get my online order. Today, I placed my order online almost an hour before pick up, trying to ensure I would be on time for the next thing. I still waited 15 minutes past the time I was supposed to get my two smoothies. I know that the young ladies working are trying their best, but I do hope that there’s some way to make the process better so we can keep enjoying your food...