Subway — Restaurant in Berea

Three years ago this Subway seemed to be excellent according to the reviews but now in 2022 it's a mess!!! The male employee who seemed to be the only person there looked at hot mess meaning his clothes were dirty he didn't have on anything Subway related also he moved at a snail's pace he wasn't paying attention to what I wanted on my sandwich because he was listening to something through his ear buds the prep station was messy the bread was old and hard ( once I started eating my sandwich I noticed that) I ordered a 6" and it was more like a 4", he wasn't helpful at all he just stood there until I said " are you ready to take my order" and he simply nodded "yeah" he was breathing hard and touching everything with the gloves he was making my sandwich with like the toaster oven and the handles... Needless to say that was my first and last time stopping there I would rate this...

Super nice staff. The store is very clean. If you have to wait in line, it's about 5 minutes. All the veggies are very fresh and their pricing is great. Other Subway locations can be more expensive. Great if you're looking for healthier options. They have their nutritional info posted as you're ordering your meal. You can also ask for your sauce in a to go container so you can add it later. Whether you're health conscious or don't want your sub to get soggy off you can't eat it right away. Plenty of parking. Diana, the assistant manager, is a gem and keeps you coming back! Even if you're not hungry just stop in and say hi. She'll brighten your day right away! New shirts/jerseys and they look great! They updated some of the decor and fresh new art on the walls. All pictures of vibrant colored veggies. I drive a little out of the way just to go to...

I highly enjoy Subway & visit them several times a week. I've visited this location 3 times all in the morning. I will not be going back to this location. Only 1 visit was a good experience. This visit I felt like an inconvenience to the lady behind the counter. I actually had her stop making my food & I asked for my money back because I was fed up with this type of service. The lady definitely did not handle my request in a professional, timely manner. Made me beg for a refund, which I was overcharged for, held up the gentleman in line behind me, & then refused to give me any information on who to contact. She was apologetic, but handled this situation...