NAPA Auto Parts — Local services in Berea

Workers are very distant towards walk in customers. It's pretty obvious that the company relies and cares only mostly on commercial accounts and does not care about walk-in customers. They were not very helpful and tried to tell me that other auto parts stores and repair shops will charge for an abs scanner. When, in fact, other auto parts store does it for free. I just happen to drive by the place instead of going one more mile to go to O'Reilly. I will never spend my money on NAPA auto...

Walked in I was the only customer for miles around. I waited 6 minutes while most everyone was on the phone and then everyone disappeared and a lady helped me we weren’t sure of the bulbs for my vehicle so we asked another employee and I thought they were looking for the bulbs, but I stood there inside for 20 minutes as they continued to take calls. Then to say they don’t have it. I really don’t think they put any effort into looking for it. Isn’t the customer in the store first priority over...

Used to be a reasonable place for parts. Assistance is always available but the recent price gouging is unacceptable. Brakes pads went from $29 per set to $129 per set and time to go elsewhere . The folks do not care if they can get away with price gouging they will do it. Purchased equivalent pads from autozone for $22. We need a website to show the world the price...