I never leave reviews for a restaurant where I have had a poor experience because I simply just don’t go back. (However in this case I am making an exception). I have never been to any establishment where the service was so poor, so overwhelmed, incompetent and extremely disorganized in my life. For example, when we entered the restaurant, we were told to “seat ourselves”. So we went out to the back patio, sat down, and waited, and waited, and waited. 35 minutes passed until we were approached by a waitress with a single menu as the waitress said they “didn’t have enough to go around”. No biggie. But there were customers that had waited longer than us and were obviously upset seeing us get service, yet there were other customers we saw who came 10-15 minutes later us that had already had their orders taken.

During our wait, I watched a waiter (one of just two wait-staff serving over 40 + customers I counted seated in the patio area) actually bump into a customer who was returning to her seat causing the customer to spill her drink all over her table, and the waiter just walked away. Her and her husband were dumbfounded. She finally got up to go to the bar to get a replacement drink a few minutes later, but I felt so bad for them that I actually went to the bar, got a towel and came out to clean the table. By then over an hour had passed and we still hadn’t received our food, so when we finally got our waiter’s attention to inquire about our meals, he said he “lost his tickets” and needed to find out what our orders were again. And the only way we could receive any refills on our beverages was to go into the bar area and order them ourselves.

Maybe this was just a confluence of multiple mistakes, but staffing a restaurant with 2 bartenders and two wait-staffers with nearly 100 customers was inexplicable. At least when we received our food it tasted good, hence the 2 Stars.