IB's — Restaurant in Berkeley

Tips: Order online and skip the line! (All orders are quoted 15 minutes per the site as it doesn't provide you pick up time upon confirmation). Then, walk across the street and get yourself a refreshing tea from Feng Cha!

Got late night munchies or simply need some comfort food to satisfy your cravings? This is the place for you!

We arrived on a Saturday night and the shop cannot be missed as there is a crowd of people hovering the shop. As it was our first time here, it was hard to determine where is the ordering line since there are a lot of people crowding by the counter waiting for their food. The staff who is taking orders is also packing snd calling out pickup. And that is when I check and realize you can place an online order.

There are varies cheese steak sandwiches with different toppings. The best part is you can customize the sandwiches by selecting your protein choice (beef, chicken, or halal lamb). Then you got "the work" which is grilled onions, cheese, mayo, mustard, lettuce, tomatoes and hot sauce). Again, all customizable.

In addition to the traditional chessesteak sandwiches, they have burgers, fried chicken, and fries. As a person who loves curly fries and tots, I was very happy that you can choose your fry types: Onion Ring, regular fries, waffle fries, curly fries, and Taylor tots. Mind blown! 🤯

The sandwich tasted amazing and in a huge portion. especially late night munchies. 😆 We opted for BBQ chessesteak and mushrooms cheesesteak. The mushroom one is the winner for me! The only thing I didn't like is the sandwich probably sat longer than expected and the steam soften the bread which becomes mushy to my personal preference. Otherwise, the flavors are great!

Couple things: When ordering online, you have to enter your street address which I find extra.... Parking is a challenge as the shop is located on the busy Durant Ave. If you can, walk. Otherwise, be aware when you...

Food was good, better than the absolute lowest ranked cheese steak shop in the area. The nice thing is they offer 10% off your first order, but there is no way to redeem that offer. They also forget things from your order, in my case an order of fries, and then will not contact you back, no matter how many times you leave them a message via their app. [UPDATE: three times is the charm, and this review] would recommend checking your stapled up order before leaving.

Leaving a picture of the order receipt from the IB Berkeley location that was sent by the order App from the IBs webpage . You know if you look at the photo of the order, you can find the two orders of fries. But if you look into my stapled bag, you can’t.

And a picture of the 10% off your first order coupon from the order APP from the IBs webpage.

We have another update, so at first the owner states that I have the wrong location, see below, where the Berkeley locations is somehow not in Berkeley. Then after finally responding to the third contact, states that if it is DoorDash that I need to contact them, when clearly from the multiple contacts and pictures provided it is actually the IBs app from their webpage.

I am getting such enjoyment from continuing to report out on the $5 that IBs does not want to refund, I am going ti keep this going until it is resolved, but the cheapness in the responses I am getting back, signals this may be a long and...

This place is overrated. The customer service is unprofessional. I ordered a basic Philly cheese sandwich which was supposed to be coming with tomatoes lettuce onion cheese and meat. Initially asked for steak and half chicken as my meats of choice. After placing my order and paid my money I was told they didn't have no steak. So they end up doing me a so-called favor stating that they will give me double chicken on my sandwich instead. After receiving my sandwich I didn't eat it right away later on that day I decided to open up the rapper. After unwrapping the sandwich I had no lettuce I had no tomatoes I had no onions no cheese no mayo no mustard it was just Bland but they had the nerve to charge me $18 mind you! So after taking a few bites out of the sandwich I just could do it! So the following day I went back with the sandwich and my receipt and explained to that they messed up my order. The feed back that was given to cant refund your money cant nor can we make the sandwich over. They're only offer of compromise that was given to me from the manager was that he will give me 50% off of something else off the menu so pretty much I got ripped off of $18 I would never go back there a day of my life! And by the way they do not have a real phone number to even call over the phone. The phone number on the website and it was even on my receipt...