Souvenir Coffee Co. — Restaurant in Berkeley

I've frequented this coffee spot for a year and I've never had complaints about their coffee. I love the honey lavender latte but I always take it to-go because the tables are usually taken up or incredibly sticky. Yesterday I went in with my two friends who are also regulars, and unfortunately a coffee got spilt on the floor. I want to add that this occurred due to the faulty cups/lids and it's usually a battle to put them on the cup. Anyway, we notified the staff and a woman came to mop it up and handed a rag to my friend. They kindly made us another drink. However, as we were leaving the woman yelled at my friend that she needs to clean up her mess and "I didn't spill it so i'm not cleaning it up." As a restaurant owner, I was shocked and appalled that an employee could openly cause a scene, yell at a customer, and demand that the customer clean up with their dirty rag from the kitchen. To make things worse, we were walking across the street from the shop about 10min later and the woman flipped us off from INSIDE and behind the register. Ridiculously unprofessional and sad that one of my favorite coffee spots supports such service. Every single person in that place...

I've been to this place a couple of times. I love a lot of things about it. The drinks are good, there's ample seating, good atmosphere. One thing the cafe could fix is making it easier for a customer to see everything on the menu before approaching the counter. For folks like me who want to look at my options before ordering, it's awkward to have to approach the counter to see everything (such as syrups, teas, milk options), which is undoubtedly confusing for the barista. Multiple times, I have had the barista be rude and passive aggressive because I've made the simple request of needing a minute to look at the menu. I said hello and did my best to be polite each time, but got attitude in response. Most recently, it was the barista working on a Sunday afternoon. Makes me feel pretty unwelcome. And on top of that, there's no latte art, or at least not for someone the barista is upset with. If I'm going to pay $6 for a latte, the least I ask is for a modicum of patience and grace from...

*UPDATE - the owner/manager replied to my review and offered an exchange or refund with apologies. Very much appreciated! so hard feelings anymore :) *

I went in excited to try their coffee and was very disappointed by the fact they essentially tried to scam me. I picked out a bag of whole beans and asked them if they could grind them for me. When they went to do so, I saw them switch out the bag I had picked for a different very old bag of beans (I picked the one I had picked because it had the freshest roast date and the rest were at least a month old). She then gave me the bag of ground beans with the old roast date, smiled and said nothing. I would have never spent so much money on coffee if it was so old and the fact they tried to do that behind my back was very disappointing. Very upsetting as I was super excited to...