Burger King — Restaurant in Berwyn

I went here to get the deal they had which was 2 for 5 chicken sandwich. I got to the drive true and ordered 4 chicken sandwich and some fries and a cheeseburger then the lady asked if that completed my order and I said yes and tells me to drive to the window so I did.She failed to tell me my total.Then when I got to the window the cashier told me only you got 4 chicken sandwiches and told me my total.The cashier told me my total but said it so low and fast that I didn't get to hear. Then tells me to park in front of the store.I then check my receipt and see that they forgot to add the cheeseburger and charged me full price for the chicken sandwich so i go in and ask the cashier if the special for the chicken sandwich is still available and he said yes. So i asked why am i being charged full price and he said sorry for that and i said its ok but can you please refund me the money and recharge me but with the special offer and he said yes of course let me get you some help. So then another cashier comes and tells me that no she can't do that and i asked why .She said because the sign outside clearly says duo chicken sandwich and you are supposed to say duo. I told her that I was sorry that I didn't know that you were supposed to mention Duo and that if I could please get a refund and then recharge me again. She said no I can't,so I asked for the manager but the manager said the same thing. I told her that I had worked for a franchise and that she was lying and her job is to give great service and that the customer leaves out satisfied and she said no that her job was to make money for the company. I was there for like 20 min so I told her I just wanted a refund and that I didn't want the food she said I can't give you a refund and I said but I don't want the food. She told me to come back tomorrow morning and talk to the GM.I had a really bad experience and would definitely...

i usually never write reviews, but i had to share my experience. i usually hit this BK on cermak and oak park ave up after work when i get off late around 2am since it is open 24 hours and right by my house. i always order the same thing a royal crispy meal and never had a problem. some days better than others but NEVER undercooked. yesterday may 2nd i go after work around 2:30 am i order my meal and go home and when im home i realize its a fish sandwich which is extremely inconsiderate to people that are allergic (i am not), but i didnt trip bc it happens, people make mistakes, ill let them know next time im there. i go today may 3rd around the same time 2:30am. i order my same meal and let her know that they gave me the wrong sandwich yesterday. she says "i do remember that" and compensates me with an EXTRA royal crispy with fries which i appreciated and thanked her for. i come home and BOTH of them are undercooked!! i ate less than half of one and just couldnt do it. i wasnt going to write this, but it just grinds my gears the more i think about it because it seems like this is done on purpose to push me away from going there. idk, maybe im tripping on that theory but cmon, 2 nights ina row i was just tryna have a lil after work meal. yall cant be playing with people's food like that. there is no way you give a fish sandwich instead of chicken one day and then undercook TWO CHICKEN SANDWICHES the day after. either way they need to do better. this probably wont make a difference, but i am posting this just in case someone else has a similar experience as me. guess no more BK on oak park ave after work around 2:30am for me. yall got what yall...

Horrible. Walked in, only two customers ahead of me awaiting their orders, and the entire host of employees were gathered engaged in PERSONAL conversation and chatter, completely ignoring any new customers. Waited about 3 minutes before a woman who looked over at me and said "I'm off duty..." but proceeded to come take my order. I asked, "Is break time over?" She smirked. I already knew I was in for a bad experience. I ordered two big fish, on WHOPPER BUNS, PLUS tomato, pickle, and onion. She asked if I wanted EXTRA pickle because pickle comes on the fish (it doesn't). I said no. She yelled to the cook in the back to put the sandwiches on WHOPPER BUNS. I paid. And waited. Upon receiving my food, I checked; no WHOPPER BUNS, and no pickles, of course. I had to request proper prepared sandwiches from the manager, who also was engaged in all of the banter previously mentioned. She looked at me as if she wanted to call me a name... All I wanted, were the sandwiches I ordered, the WAY I ordered, and to go home. I'm losing less and more less confidence in going to establishments like this nowadays for the workers all have no skill or practice in customer service or even attention to detail of the requirements of their positions. And the have the biggest attitudes ever. Such B.S. Hell No am I returning to...