Flapjack Brewery — Restaurant in Berwyn

If I could give a zero star I would. Their service was horrible. We went Saturday and get there around 5:15 pm. Mind you they open at 5 pm. We're told they don't have meat, sausage and pepperoni. We had to go up and place or order for beer and carry it to our table. We waited for someone to come to our table so we can order our pizza and after 15 minutes I had to go twice just to get the waitress to put our order in. When we were told they had no meat, we should had just gone. We kept waiting for our food and I went and asked the waitress that it's been over 40 minutes and her response was that they were short staffed. She could have came and apologized but I had to go up for a third time asking for our food. We finally got our same three pizzas with cheese and we had to ask for plates, bruh 🙄 She never came to ask if we needed something else and I had to get take out boxes from someone else. I always give 20 % plus tip. But, I didn't tip. The service was terrible. I honestly was looking forward to eating here but was in shock that they open at 5 pm and we get there at 5:15 pm and they have no meat for the pizzas. We had to ask for parmesan cheese and pepper. The pizza was good and beer too. But, their service was terrible. No, I do not recommend this place. The first time I went about two years ago, their service was great so this time second time around, it was...

This place was meh. I'm a pizza snob and specifically came here for the pizza. The pizza was subpar. The crust was soggy. The tomato sauce tasted fresh and the toppings were great quality as was the cheese, but the crust was just awful. Olives were great as was the cannoli. The cannoli was probably the best thing on the menu. But my lunch was sadly soured. The older gentleman with glasses at the bar was not very knowledgeable with the menu and actually made me feel dumb when I asked for a specific wine (from the menu) by name. He acted like I was speaking a foreign language. I also asked for appetizers from the menu and again, he looked so lost and made a face because he didn't know what I wanted. Olives? Friselle? Hello? I had to show him the pictures of the items I wanted from the menu on my phone so he understood. Annoying much? I also asked for ghost pepper chili flakes and he looked at me like I was stupid, even though the item was on their online menu via the website. This didn't sit right with me because he went off as rude and condescending. I don't expect above and beyond customer service as this is an obvious hole in the wall pizza spot. But I also don't expect to be made to feel uncomfortable when ordering...

I have been in hospitality for twenty years, including being a manager at Brewery that has collaborated with Flapjack in the past. I really enjoy Flapjack's pizza and beer. They don't offer Ranch dressing with their pizza, which I usually like, but we have been customers for years. Today we went for dinner, and I noticed they had Ranch on the shelf, but it had a $25 price tag. Surprised, I asked if they were offering it now, and he said only if you buy the bottle. What I don't understand is why go out of your way to be mean spirited to a patron? I never argued or was a jerk about not having Ranch in the past, this felt like it was going out its way to be unwelcoming. The bartender I was talking to was not hostile, but he sounded shaky when explaining because there is no way to say it without being rude. At the places I've worked in, if we didn't have something a guest wanted, or the kitchen/chef didn't want to make a modification, you just said no. After he explained this to us, I felt so uncomfortable we left and went to the spot across the street. We had a great pizza, warm service, and yes, the sauce I like...