KFC — Restaurant in Bethalto

Arrived at 5:15pm. There was a truck at the order menu and a car behind him, which i pulled in behind. It was 20 minutes before the 1st truck moved on. The next vehicle went fairly quickly (compared to 20 minutes), and then i ordered. The oven is broken, they say, no biscuits or pot pies, and that's fine. We get done ordering and pay and they say they don't have any original chicken, it'll be a 2 minute wait, and can i pull up. So i pull up, and it's not another 2 minutes, it's another 15 minutes, and meanwhile, its 92 degrees out and I've just been to the store, i have a trunk full of groceries defrosting and I'm stuck waiting 45 minutes at this place. So the girl brings out the food and I'm obviously angry, so i don't say anything to her, because i don't want to start something. And as I'm driving away, she starts to bad mouth me, loud enough to make sure I heard her, i guess because I'm not allowed to be dissatisfied with their service? Once, i used to eat here every week, now I'm not going to return. Train your employees to wait until the customer is gone before they bad mouth them, or at least to not initiate...

Had to go back 3 different times. A friend had ordered online the food n was told it was confirmed went to pu only to be told they had no orders from him on their computers. The 3rd time he actually videoed him ordering again and saying what he ordered n then sent it to me to go back the 3rd time to get our damn food. They looked at video pretty much said nothing we can do if we don't have a name on the order. Couldn't even offer to help us by maybe letting us know maybe if there was something he was missing n not doing to push the order all the way thru didn't even just take what he wanted to order when they heard him on the video n just go ahead n get it together since I was there already. Nothing just sry Nothing we can do bout it. I doubt I will be going back cuz the manner n employer were no help n was rude by not taking the time to actually help get it figured out so we could get our food. Ended up getting little...

As a delivery driver, this store is one I only pick up from if the pay is exceptional. I've been told a few times to come inside after spending 15+ min in line, just to be put on the backburner while they clear the drive thru. The food that I am handed is usually too cold for my hotbag to even help. The inside has always been filled with rude men that push people around. While not something the store is directly responsible for, I do think they should ask some people to leave when they begin yelling about politics and blocking the exit. Especially as these men never have on masks and often spit while they speak. Honestly, with half the staff unmasked, Im amazed they don't already ask them to go just out of concern...