Dear Management,  Our family is very disappointed. After being loyal customers for many years, our family visited (9/24), after s very tired after a long day to simply enjoy a family dinner.  We proceed to order 50 (expensive imho) wings.  After a slow start from an inattentive, or possibly overworked waitress, we order.  10-15 minutes later the waitress returns to the table to "inform our family" that the cooks in the back refuse to fulfill our order, and make 40 wings one flavor and 10 on another flavor.  Per the waitress, the cooks would only make either 25 and 25 or all 50 one way, as she put it, "period, non-negotiable."  In lieu of being arguementive, my wife very kindly asked the waitress if we can instead compromise and order a dozen in one flavor, and the balance of the wings in another.  Seems like a reasonable and logical option, but why again do we as customers have to flex to meet the cooks demands?  It’s our food, our order, our $, and something we’ve done 100 times before at Trolly, right? Anyway, the waitress then informs us again that the cooks are "adamant" and are not willing to fulfill our order.  NEWSFLASH, YOUR MENU STATES YOU CAN ORDER WINGS BY THE DOZEN!  It also doesn't state anywhere on the menu you can’t breakup the 50 bucket.  In all the previously years at Trolly we never had "adamant cooks" copping attitudes with our family.  We're actually pretty reasonable folks and could see if we asked for something absurd, like 50 wings in 15 different flavors, but c’mon people. For goodness sake, aren't there enough rules in this world, now loyal customers can’t reasonably order what we'd like to order?  Perhaps the cooks should just order for us?  And by the way, the 10-12 plain wings requested were due to a year-old child's dietary restrictions, fyi, not made out of convenience, but Troll likely cares less. Anyway, the cook’s unwilling attitude was so insulting at this point that I walked back to the kitchen and told the waitress to cancel our order immediately, and our family walked out hungry at 8:30pm after sitting there nearly half an hour due to slow service, and the restaurant was less than 30% occupied, fyi.  We're again not needy people, and ran a bakery for 20 years dealing with all types of customers, so it’s truthfully not asking much for basic customer service. Sad to say but our family will likely never walk back into your establishment due to this evening’s events and zero follow up 😞 by Mgt to make this right by our family.