McDonald's — Restaurant in Big Lake

For the last two decades, this was a place of choice when I was driving along the way. I thought it was a wonderful choice for me to pick up a bite to eat. Sadly, I can no longer say that about this place.

For a long time, this was a wonderfully run place with only a few flaws (nothing serious enough to scare me away). The food was delicious, most of the employees did a good job, and I felt comfortable walking in and around the proximity. Unfortunately, this place has taken a turn for the worse over the last couple of years. My breaking point was this year.

Over the last couple years, I have walked in here, and the place looked filthy. I have seen dirt everywhere on the floors, food laying around, trashes overfull, and condiments splattered everywhere. There have been a few moments when it was bad enough that I thought there was a storm that I missed. Therefore, I have felt uncomfortable walking in here, ordering, and eating a meal. Lately, I have had to order my food "to go" because of the awful inside appearance.

I have had several negative incidents that pertain to food quality. More than half of the time, I encounter some issue. Such issues include cold food, long wait time, and missing/ wrong food. I understand that, like any other place, things sometimes happen that are out of anybody's control. However, these incidents have happened so frequently that it has reached the point of obscenity. Unfortunately, the food does not taste nearly as delicious as it used to taste. Some employees are apologetic for these incidents, and others are not.

Regarding customer service, the employees are hit and miss. Most of the employees act like they do not want to be there, and it appears to affect their interaction with customers negatively. I hear this aspect mostly from the tone of their voice, not so much the words that come out of their mouth. There are a few exceptions with this; there are a few individuals who are always friendly. The morning crew appears to be better with customer service than the evening crew.

The worst of this employee issue comes from their manager Virginia. Recently, I was shocked to discover that she works there. Sometimes, she is polite to customers; sometimes, she is extremely rude. The worst of her attitude is how I have witnessed her treating her employees (some being teenagers). Many times, I have seen her ridicule, belittle, humiliate, and scream at them in front of customers. The worst of it is her using homophobic slurs, including the homophobic f-bomb, towards her employees (again, some being teenagers). This is not the way to treat employees or customers. The homophobia is especially out of line. I have contacted upper management and ownership multiple times about her, and I have gotten no response.

When I am in the area, I will no longer be making this place a priority. I no longer feel like I can count on them for overall quality experience. I hope that management and ownership read this review and take...

This is the worst McDonald's I have ever been too. We have now lived in the area for almost a year and out of the handful of times I have ordered from here almost every time there is an issue. The last two issues have been dealing with the shift manager named Amber. We ordered 40 nuggets and they forgot 20 of them, when my husband went in to let them know and get the missing 20. Amber was rude and never offered an apology. Now on to the second issue, I went tonight and got $34 in food. One of the things I ordered was a Big Mac meal. I asked for it to be with light lettuce and extra sauce. With one of the other meals I ordered a Dr.Pepper as the drink. The screen at the drive-thru doesn't work so you can't see your order. I get up to the first window to pay and the lady there tells me the Dr.Pepper isnt good right now, so we switch that up no big deal. I get my receipt and drive to the second window, I see they have my Big Mac as light lettuce and NO sauce. I tell the guy at the window that they have that wrong. He lets them know what I wanted on my burger. Cool should be good to go.

However after the issues we have had here I parked and checked my burger. It looked like some one dropped it! Inside the box was nasty, lettuce all over and the top half of the burger had barely any sauce. While the bottom half had a lot of sauce most off to the side and the burger was tore. Under the burger in the box was lettuce, onions and sauce. I got my family out of the car and went inside with the thought of getting a new one. I waited in line and when I got to the cashier I put my burger down and started telling him what was wrong and he said let me get someone. Out comes someone and ask whats wrong, I tell her and show her and she said in a rude tone "What happened to it?"... Like what?! are you kidding me?! What kind of question is that? I told her I got my food at the window, checked it and then came inside. Why would I do something to my food? Why would I bring my 3 kids inside and letting the other food get cold? What would the point of all that be? I told her I would just like a refund on my Big Mac meal and asked her name and if there is a manager around (or something along these lines) she tells me her name is Amber and she is the only manager on. I then asked for the store manager's number (figuring I would get a store number or corporate's number along with the store managers name) and she says in a rude tone again "I can't give you their number" again really? You think I want their cell phone number or something ?! At this point I just asked her for the store number and she puts it on the back of my refund slip. I ask her to also put her name so I wouldn't forget.

I will not be going back here after tonight. I think Amber is rude and needs to work on her customer service if she is going to continue working in the field specially as a manager.

TL;DR This McDonald's cant get a order right and has the...

There was this story that McDonald's was going to offer more customization to help increase your sales, I have another suggestion to improve your sagging sales. It is called putting the customer first. I have pretty much swore off McDonald's for two major reasons. The overall quality of your food and poor customer service. But this morning my wife convinced me that we should take a quick run to McDonald’s and we arrived there at about 10:22 just 8 mins before you switch over to lunch. I put in my order of 2 Sausage McMuffins NO EGG and a hash brown, and my wife wanted the Deluxe Chicken Sandwich from the lunch menu. We were promptly told that they were only serving breakfast. At that point I should have just cut my losses and said no thank you and I told you so to my Wife but I did get the breakfast items. When I got to the pay window the girl did not have any pennies and wanted to run go get some to I could get change. Maybe it is me but since I was the only person in line I would have thought that when she was almost out or under 10 pennies she would have done this between customers and not expected me to wait, even if it was 4 pennies it was not worth it. When I got to the next window it took about a min and I was sent on my way. My wife was still upset over not able to get lunch so we went to the DQ that is just down the street and ordered there Chicken sandwitch, and being that they just opened they told us that it would take about 5 mins for them to make it… We said not a problem we would wait, and they made the sale for the food. To think that if McDonnald’s had said it will take a few minuets to make us the sandwich we would not have gone down the road, and you would had a sale of $11 or $12. You not only gave me another good reason to not go back but you gave us a reason to try a place we had not ever tried before and the food was good. Oh and one small other thing to think of, the McMuffins I got tasted funny, the meat was dry and the english muffins were almost soggy. I think they were OLD, so I do not think I will make the option again for these. And the last thing I went to the web site for the store and I could basicly send a tweet to the manager in 400...