Bella Pizza — Restaurant in Billerica

I have never experienced such bad customer service as I did at this place. We waited over two hours for our food to be made, called to check on it several times over the course of an hour and a half, and kept being told they were tracking the driver and it was right around the corner. When I tried cancelling my order and having my money refunded I kept being told they didn’t have the power to do that. It got to the point that they hung up on me twice, blocked my phone number, causing me to have to go to the restaurant in person to get my money back. When I got there only one of the four people working was wearing a mask as mandated by the town of Billerica, and it was under his chin at that. After a lot of unnecessary argument they finally cancelled my order and refunded my money. Needless to say I will never go here nor recommend anyone else go here. We ended up ordering from Milano pizza down the street. They were fast, friendly, and the food...

I recently had the chance to try this place, and as a New York native now living in Massachusetts, I'm always on the lookout for a great pizza spot. After trying a few local places, I can confidently say this one stands out for being pretty close to delivering that classic "NY style" pizza. I’m a fan of a crispy, not overly doughy crust and pizza, so I ordered my pizza well done, and it came out good, but I just personally like it even cruncher (simply because that is what I’m used to in ny). Though I would have preferred a bit more crunch to the crust for that true New York experience, it was still really good. The service was fantastic—everyone was friendly and welcoming. The person who took my order was super sweet, and the delivery drivers have been kind as well. While the crunch level is a personal preference of mine, this place is definitely a great choice, and I’ll be making it a regular spot for sure. They deserve some great reviews...

Today ordered a steak and cheese calzone. When I got home my girlfriend, daughter, and I all had a piece. We quickly noticed the calzone had onions and peppers. I called the restaurant to confirm the ingredients in a steak and cheese calzone. The woman in the phone assured me that steak and cheese does not have onions and peppers. She informed me that she couldn't do anything because I ate it. I went to the restaurant to request the correct order and the woman gave me nothing but attitude and never once apologized. When asked if I could get a new one she scoffed at me. I come in atleast once a week. I asked the woman to have the owner call me. Let's see if the owner calls. Truly unbelievable, cost of new calzone is a small price to pay for repeat business. Still in shock from the whole experience. Supreme pizza does...