City Brew Coffee — Restaurant in Billings

So I’ve been going to city brew for like 2 + years consistently (at least once a week if not more) starting with kiosk and then the grand location by senior. I first want to say that the manager with the red/dark hair has for sure worked at both locations and she has always been the sweetest most genuine human and I wish her good things always for how she treats customers and her team even when they are busy. I think there is another manager gal there with blonde hair and she has always been so sweet and helpful even when I didn’t get charge in my charger one day. And beyond that the other gals that work here are just absolutely wonderful, and yeah sometimes my drink might not taste the same always it’s never not good and if it isn’t communicate with this team and they will help you. The 5th and grand ladies give me a great start to my day and appreciate them always for that and I hope the best things for all the team there...

I was really disappointed with my experience today. When I placed my order, my first sandwich choice wasn’t available, so I went with my second option and also ordered another sandwich for my husband. At the window, I waited about 10 minutes for an Americano, a sandwich, and a burrito. After receiving the food, I then waited another 5 minutes for my coffee.

When I got to work and checked everything, my order was completely wrong. The coffee was incorrect, and instead of the burrito I ordered, I was given an English muffin sandwich. Having two out of three items wrong is frustrating. While waiting, I also noticed several employees walking around casually even though there were five or more cars in line, and the person at the window was talking on the phone while working.

It’s clear the staff could use more focus and attention to detail. I hope management takes this feedback seriously so other customers don’t have the...

We were excited to try new City Brew it was MEH! The gals were friendly enough I guess. 🤷🏻‍♀️ My Matcha Latte barely had matcha flavor and very lukewarm! My Dads white chocolate mocha was barely drinkable it had no white chocolate or coffee flavor what so ever + it was ice cold and when they warmed it up it was to room temp.

It’s obviously that these girls were not trained right in making a drink what a shame not there faults it whoever trained them’s fault.

If it were me I wouldn’t bother with this location I’d go to the Shiloh City Brew or City Brew on Main Street heights. I know you won’t be...